Call Centre Customer Service

Call Centre Representative - Contact Centre Advisor - Inbound

• 1x Part Time (31hrs) - Tuesday to Saturday (Sun & Mon off)
• Tuesday to Friday - 8:00am to 2:00pm / Saturday - 8:00am 3:00pm

Office Based Ashton in Makerfield (Nr Haydock)

• Do you have Receptionist, Customer Service, Call Centre experience?
• Are you customer focused, have basic computer skills & a great phone manner?

A worldwide Manufacturer of Forecourt equipment are seeking a Customer Service Contact Centre Representative & Call Handler to join their office-based team in Ashton in Makerfield, near Haydock.

The Role:

Based in their offices, you will be the first point of contact for customers via phone. You will;

• Manage telephone calls & emails from customers & clients
• Log product issues & service calls on to the in-house database system
• Book in visits & manage diaries for Engineer visits
• Order parts internally
• Update in-house call management portal & spreadsheets

The Ideal Candidate:

A customer focused individual, you will be have a great telephone manner coupled to basic computer skills (Outlook, Excel, Word, etc) and administration/Call Centre or office experience.

You may have experience in a Telpehone Customer Service, Call Centre, Receptionist, Call Handler, Scheduler, Telesales, etc capacity.

Hours & Remuneration:

Based within the company's Ashton in Makerfield offices, the hours are;

• Part Time (31hrs) - Tuesday to Saturday (Sun & Mon off)
• Tuesday to Friday - 8:00am to 2:00pm / Saturday - 8:00am - 3:00pm
• Basic Salary GBP18,441 + overtime

Additionally:

• Overtime paid for Bank Holiday working and any additional days (double time)
• 25 days holiday
• Pension scheme and associated benefits
• Onsite parking

If you are suitably experienced in a Customer Service, Call Centre or Receptionist role, please contact our retained consultants at Start Monday now!