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Form of work Position: Commercial Manager
Contract Type: Permanent
Location: Ryton on Dunmore
Hours: 37.5 per week
Why choose DHL eCommerce?
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2023 and achieved Top Employer accreditation for the 3rd year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
About the role:
To own, develop and manage the customer pricing process, which covers national domestic and international mail price increases and specific customer rate reviews. Administer non-standard contact specific invoice processes, manage Sales commission and bonus schemes and conduct internal audits
Key Responsibilities
- Leading the national domestic mail price change process in collaboration with IT system specialists, including the calculation of new rates, notification of rates to customers, uploading and testing of revised rates.
- Conduct the national international mail price change process, including the calculation of new rates, notification of rates to customers, uploading and testing of revised rates.
- Maintain customer profitability and pricing models to enable the quoting of new customers and the review of rates for existing customers.
- Oversea the customer rate review process and ensure compliance to agreed processes by both Sales and the Finance rate management team. Provide training where required.
- Ensure the accuracy of rates within the mail invoicing systems. Investigate and correct cases of failed or inaccurate invoicing.
- Carry out ad-hoc and non-standard pricing processes ensuring these are completed accurately to agreed company or contractual deadlines.
- Calculate performance metrics and administer the payment of Sales commission and bonus, and out of hours operational support payments, in accordance with the agreed company schemes.
- Conduct biannual internal audits of pricing and revenue management processes
The ideal candidate will have:
- Confidence in using all Microsoft Software packages, but in particular high proficiency in the use of Excel including the use of VBA to programme macros
- Strong analytical skills
- Excellent communication skills, both written and verbal
- Experience of using MS Access or SQL and MS Power Bi and a working understanding of DSA Mail processes would be a distinct advantage, but is no essential
What about career development?
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
