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SalaryPosition Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
5 - 10%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
About the team:
FIS’ Global Business Resilience organization is seeking a high caliber, entrepreneurially minded Crisis Management (CM) Specialist who enjoys making a difference in a high growth company. This individual will have a passion for driving impactful resilience planning to ensure the successful adoption, effectiveness and continuous improvements of the program across a dynamic environment while being laser focused on adding value to our internal and external customers.
About the role:
Our individual contributor will play a key role in helping further design, build, and execute FIS’ Crisis Management program to help the company adequately prepare, mitigate and respond to business disrupting events in all areas of the world where we operate. The successful candidate will need to build strong relationships across all lines of business and various corporate functions (corporate communications, technology, regulatory) to help guide the effective implementation of the program in a risk based and practical way.
What you'll be doing:
Working with the Senior Director and team to develop the strategic Crisis Management strategy and annual execution plan, as well as monitor and track annual program activities to meet minimum regulatory requirements
Responding proactively to all incidents as needed or assigned, which could be after hours and weekends
Helping drive the implementation of the annual strategic business resilience program to continue to grow a resilient culture in everything we do
Helping manage both direct and indirect members of the various resilience teams to drive the execution of the function and deliver on required outcomes
Developing exercise scenarios to challenge the teams, writing exercise summaries and conducting regular follow up with assigned business crisis plans
Facilitating senior and executive management workshops, trainings and exercises for assigned business crisis plans and large special projects
Proactively work with key leaders to strengthen relationships, train stakeholders on CM protocols, enhance connection points to ultimately boost our collective ability to escalate and activate quickly and efficiently
Supporting all strategic business resilience compliance and regulatory reporting requirements as necessary
Continuously look for ways to streamline or automate processes and procedures
Enhancing and maintaining resilience metrics and analytics program, aligned with key resiliency partners, that drives metrics to include operational performance, delivery against targets and companywide resiliency
Championing CM awareness throughout the enterprise
Position will require some off-hour, on-call support (on an as needed basis)
What we value:
Ability to act with urgency and understand the dynamic and ambiguous nature of the Crisis Management environment for a global fintech operating on multiple time zones
Experience of facilitating Crisis response to large scale impacting events
Be available, as required, to drive the response to crisis level events at the Enterprise level and partner with regional and key corporate and LOB functional areas as they respond to these events
The ability to drive complex, cross functional initiatives at a global level with multiple stakeholders
What you bring:
Bachelor’s degree or similar level of experience
Industry certification preferred but not necessary (MBCI, ABCP or CBCP)
5-7 years of experience in a corporate Crisis Management/Business Continuity or Disaster Recovery environment and/or, payments space, banking industry, crisis communications experience
Experience of being successful in delivering programs in a matrix management environment
Excellent project management and data analytics skills and experience with using data to drive decisions and develop maturity in a program
Must be a detail-oriented individual with an unrelenting commitment to accuracy
Must possess a strong track record of collaboration and teamwork beyond direct-line reporting to ensure efficient relationship with ITDR and CM teams as well as business unit staff across the enterprise
Demonstrated proficiency in Microsoft Office tools
Must be able to work in a fast-paced, rapidly changing, and high-pressured environment
Highly developed problem solving and decision-making skills
Ability to effectively communicate to various levels of management and staff across the enterprise
High level of personal initiative, creativity and self-motivation
Excellent verbal, written and presentation skills
Strong interpersonal and indirect influencing skills, with a demonstrated ability to gain the confidence of individuals at various organizational levels
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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