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We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.
First thing’s first, we’re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and we’re right in the thick of it, with our brand-new heat pumps and hybrid heating systems.
But it’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.
And as an organisation of more than 1,800 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you’d like to be a part of, we’d love to meet you.
Come and work #LikeABosch!
Job Description
This role is based in our Distribution Centre, Worcester.
Customer Logistics is a dynamic area of our business that deals with all aspects of order management and supply chain topics from our Merchants, Stockists and other Bosch business areas including Export and Staff Sales.
We have a passion for providing first class customer service to all our customers. We are also committed to ensure that our workplace is supportive of our colleagues and is a fulfilling place to work.
Your role as a Customer Relationship and Operations Manager focuses on the following pillars:
- To lead, motivate and develop two Customer Logistics teams (Pre-Delivery team & Data Analysts/Data Engineers).
- To build effective operational relationships with our customers in the supply chain with the key focus on achieving world class availability across all our products ranges at merchant level.
- To lead and operate continuous improvement processes in Logistics for the benefit of our customers, to enable them to deliver their respective business targets whilst ensuring that TTGB remain the market leader in the industry.
- Lead the promotion and administration of the spares Worcester Official Stockist strategy.
- Lead automation and digitalisation projects in the order processing and pre-delivery teams in order to increase customer satisfaction, efficiency and accuracy.
Qualifications
- University Graduate preferred, minimum NVQ Level 5 or management diploma.
- Proven experience in managing high performing teams.
- Ability to think conceptually and strategically regarding department and business challenges.
- Develop decisions based on customer requirements and data, cross-functional knowledge and experience.
- Strong customer focus with a proven experience in delivering against Key Performance Indicators.
- Ability to communicate clearly with all levels of the business across all functions in a convincing way.
- Drive change management and implement new processes and standards with a digital mindset.
- Knowledge and technical experience with systems such as SAP is preferable.
- Proficient in Microsoft IT packages, in particular Microsoft Excel.
Additional Information
Deadline for Applications: 23rd February, 2024- please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible
Working Hours: 39 hours a week; Mon – Thurs 08.00 - 17.00 and Fri 08.00 - 16.00 with a 1 hour unpaid lunch break
Working with us comes with the following benefits:
- Hybrid working options available
- 25 days annual leave per year plus bank holidays – additional service days accrued after 5 years
- Eligibility for our Company Performance Bonus (up to £1,500 gross per annum)
- Enhanced pension contributions
- Access to the Perkbox and My Benefits platforms giving access to discounts, healthcare plans, group income protection and death in service benefits
- Discounts on products from across the Bosch Group
- Subsidised onsite café and canteen
- Health & well being support including: over 200 trained mental health first aid champions, free of charge employee assistance program and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal well being
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Volunteering days
- Cycle to work scheme with discounts on push-bikes, e-bikes and accessories
- Policy to support growing families
- Access to self-service training platform containing over 200 Bosch approved programes
- Networking opportunities across Bosch UK including a mentoring program
- And more!
