Based in Ballymena, our client is looking to hire their next permanent
Customer Service Administrator.
Your new company
A financial services organisation is recruiting a permanent Customer Service Assistant to provide excellent Customer Service to their customers, including administration and support services. This role is based in Ballymena town centre This organisation encourages the development of its own staff and believes that giving them the opportunity to build a career is vital to the success of the wider organisation. In this company, you will be valued a true team member and encouraged to think outside the box in order to maximise team success!
Your new role
In your new role, your key responsibilities will look like the following:
Acting as the first point of contact in face-to-face, online or telephone interactions, and offers a professional, friendly and personalised service in a manner that builds Member engagement and reflects members' values.Take ownership of dealing with enquiries in an engaging manner Show enthusiasm and dedication towards achievement of sales targets Assist with organisation systems and carry out daily tasks including start and end of day processes, till operations and till balancingMaintain knowledge of products on offer Liaise efficiently and professionally with head office teams, business partners and solicitors firms as required Assist with signing up new customers and opening new member's accounts Ensure compliance at all times within the organisation and the regulatory board What you'll need to succeedIn order to be considered for this role, you will have the following:
Previous experience in a customer-facing role Previous experience in a cash-handling role Excellent attention to detail Excellent communication skills Enthusiastic approach to learning Demonstrated ability to be a key team player What you'll get in returnCompetitive salary of £23,000 plus discretionary annual KPI bonus scheme Generous holidays, including up to 12 bank holidays and the opportunity to buy or sell ore Extra paid day off for your birthday Enhance employer pension contribution to pension scheme - 20% Life Assurance and income protection schemes Health cash back planExternal study policy and great training opportunities Employee assistance programmeHealth and well-being initiatives, including health checks Volunteering opportunities Charitable giving opportunities
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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