Address
Form of work
Salarysummary
- burscough, north west
- £16.21 per hour
- temporary
- specialismsecretarial & admin
- reference numberPR-1253002
Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough?
We have a temporary Customer Service Advisor role available within DS Smith's packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.
Role: Customer Service Administrator
Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)
Rate: £16.21ph
Contract length: 3-6 months
Shift Patterns: Mon-Fri, 35 hours per week, 08:45-16:30 with a 45 minute unpaid lunch
Start: ASAP
Responsibilities:
- Processing customer orders within agreed timeframes
- Coordinating artwork preparation with external suppliers
- Gaining prompt approval to meet production time lines
- Recovering origination spend through proactive customer invoicing
- Analysing customer forecasts and forward planning stock replenishment orders
- Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
- Placing purchase orders for non-manufactured products within the DS Smith network
- Acknowledging customer complaints and reporting dissatisfaction/failures
- Discussing solutions with customers and following through those actions
- Building strong relations with the Territory Manager by sharing internal and external information
- Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
- Working with the team and other internal colleagues to improve team and cross-departmental relations
Essential requirements:
- Strong verbal and written communication skills
- Good IT Literacy skills especially with MS Office
- Previous experience using an in house system
- Previous experience within a customer facing administrative environment (2+ years)
- Ability to work on own initiative and multitask in order to meet demands
Desirable requirements:
- Driving licence and use of a car
- Knowledge and experience within a manufacturing environment
Benefits:
- Advice and editing on your current CV
- Exclusive online services including restaurant and retail discounts
- Chance to receive £300* for referring a friend
- Opportunity for progression into permanent roles
- 25 days holiday per year, plus bank holidays
- Subsidised canteen
- Contributory pension scheme
- Employee discount platform
- Employee assistance program
- Cycle to Work Scheme
- Digital GP
- Income protection programme
- Life assurance scheme
Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
...Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough?
We have a temporary Customer Service Advisor role available within DS Smith's packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.
Role: Customer Service Administrator
Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)
Rate: £16.21ph
Contract length: 3-6 months
Shift Patterns: Mon-Fri, 35 hours per week, 08:45-16:30 with a 45 minute unpaid lunch
Start: ASAP
Responsibilities:
- Processing customer orders within agreed timeframes
- Coordinating artwork preparation with external suppliers
- Gaining prompt approval to meet production time lines
- Recovering origination spend through proactive customer invoicing
- Analysing customer forecasts and forward planning stock replenishment orders
- Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
- Placing purchase orders for non-manufactured products within the DS Smith network
- Acknowledging customer complaints and reporting dissatisfaction/failures
- Discussing solutions with customers and following through those actions
- Building strong relations with the Territory Manager by sharing internal and external information
- Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
- Working with the team and other internal colleagues to improve team and cross-departmental relations
Essential requirements:
- Strong verbal and written communication skills
- Good IT Literacy skills especially with MS Office
- Previous experience using an in house system
- Previous experience within a customer facing administrative environment (2+ years)
- Ability to work on own initiative and multitask in order to meet demands
Desirable requirements:
- Driving licence and use of a car
- Knowledge and experience within a manufacturing environment
Benefits:
- Advice and editing on your current CV
- Exclusive online services including restaurant and retail discounts
- Chance to receive £300* for referring a friend
- Opportunity for progression into permanent roles
- 25 days holiday per year, plus bank holidays
- Subsidised canteen
- Contributory pension scheme
- Employee discount platform
- Employee assistance program
- Cycle to Work Scheme
- Digital GP
- Income protection programme
- Life assurance scheme
Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
