Customer Service Manager

Customer Service/Warehouse Manager, Letchworth
£25,000 - £28,000 DOE
An exciting opportunity for an experienced Customer Service Manager/Warehouse Manager to join and lead a growing contact centre team for a well-established business in Letchworth
You will initially be responsible for a team of customer sales and warehouse staff with a scope to build the team.
The role will also involve supporting senior management team in delivering KPIs and dealing with business development managers.
Responsibilities
* Leading a small team to deliver exceptional Customer Service.
* Identifying opportunities to develop/enhance existing working practices.
* Developing and implementing Standard Operating Procedures (SOP’s)
* Motivating and inspiring the team to surpass their performance potential.
* Setting and exceeding departmental KPIs, objectives, including quality and conversion targets.
* Encouraging, supporting, and motivating the team
* Monitoring, organising, and coaching the team daily.
* Managing escalated calls, complaints, questions, and queries.
* Monitoring and implementing of H&S risk assessments.
* Performance review meetings with team members, setting objectives and targets.
* Leading team meetings
* Supporting trade shows/exhibitions when required.
* Implementing weekly stock take schedules
* Managing CRM systems to enhance communication between all parties
* Managing and monitoring stock levels and implementing processes to manage at risk stock
* Dealing with manufacturers, raising purchase orders, coordinating purchase order receipts.
Candidate Specification
* PC literate with a working knowledge of Microsoft Office
* Excellent communication skills
* A team player who works well under pressure
* Self-motivated
* Willing to go the ‘extra mile’.
* Willing to travel if required to support exhibitions (2/3 per year)
Monday to Friday 9am – 5pm
Holidays: 21 days rising to 25
On site parking
It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, if you have not heard from us within 7 days, please take it that your application has been unsuccessful on this occasion.
This vacancy is being advertised by Fresh Recruit Ltd who are acting as an employment agency business