Address
Form of work
SalaryCustomer Service & Operations Executive
Horley
Salary £30K - £35K dependent on experience
Full-Time Permanent
37.50 hours per week
Hybrid - 3-4 days in the office
Benefits:
- Company contribution to pension
- Company and personal performance based annual bonus up to 10% of basic annual salary.
- 25 working days per year plus statutory public holidays (plus 1 additional day as 'Birthday Holiday’ to be taken within 2 weeks of actual birthday - noncontractual)
- Private Medical Insurance Employee Cover
- Life Assurance
Our client is looking for a team player who wants to be an important part of a growing company to be a key individual within the company. You will be a car driver with strong Excel skills and confident with an ERP system. Processing customer orders and liaison with UK warehouse on stock, orders, delivery.
Key Responsibilities as a Customer Service & Operations Executive:
- Managing UK Customer Services
- Managing Customer New Line Form management
- Handing customer specific info: prices and product information
- Processing UK customer orders
- Handling invoices and credit requests with HQ
- Having regular contact with customers by phone, email
- Co-ordinating launches and promotions with customers
- Dealing with customer enquiries and complaints this also includes POD and credit notes
- Communicating with finance on credit limits and held orders to maximise shipments
Operations
- Communicating with UK Warehouse and managing stock control and management
- Coordinating with Operations Team in Spain and UK Sales department and Sales agents on stock and customer supplies
- Managing UK Road Transport Inbound traffic
- Liaison with freight forwarder from the UK Docs
- Handling outbound stock transfers UK to Spain
- Updating UK Database Management
- Consumer Services - handling consumer queries, responses, and complaints
- Working with Head of Marketing and FSDU supplier on the specification, creation, and production of season FSDU’s (Visual display units)
- UK FSDU Purchase Orders for Press & Independents for supplier
- Review, Check and Authorise Payment Invoices
- UK Stock Transfers, SAP Stock Adjustments and Wave Management from Warehouses
- Supervise Bi-Annual returns procedure for Press
- Attendance at Trade Fairs and exhibitions as required
Key Requirements for the Customer Service & Operations Executive:
- Motivated with the capability to work both individually and as a team member
- Brilliant PC skills - Excel & Outlook mandatory
- ERP system knowledge
- Experience in management SAP Business One would be a benefit
- Experience of dealing with UK warehouse operations
- Good organisational skills and capability to work to deadlines
- Good communication skills - Both written and oral
- Spanish speaker an advantage
- Car Driver
Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.
