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Form of workBRITA Vivreau are hiring! We have a brand new opportunity for a Customer Service Representative to join our dynamic, friendly team within Service Delivery, who are passionate about delivering excellent Customer Service!.
If you enjoy a fast paced environment and are a customer centric super star, this will be your opportunity to shine & make an impact within the BRITA Vivreau business by acting as the first point of contact for all incoming trouble-shooting calls from our customers.
What your busy day will entail...
In addition to supporting the Sales team in the provision of customer query summaries and standard reports, you will also collaborate closely with the Technical Services team to ensure all works run smoothly to achieve outstanding customer satisfaction.
The main responsibilities will include.....
- Log all jobs using the internal tools and pro-actively communicate with customers and internal stakeholders of the progress of logged jobs and orders
- Ensure all communications verbal, written, internal and external are to a high standard, in a consistently professional, clear and effective manner.
- Work closely with Service Delivery Planner to ensure that all work is allocated
- Organise parts to be sent out to sites, providing quotations to customers for chargeable works, raising invoice requests, completing H&S questionnaires and permits to ensure easy access for engineers into customer sites.
- Collaborate with the Technical Services Team to ensure all works run smoothly by transferring stock in line with the stock transfer process
- Flag potential risks to the line manager to prevent additional costs to the business
- Use all internal software available to support our customers to close calls telephonically to prevent engineer visits.
In order to be successful in the role.....
You will have a professional, friendly aptitude and enjoy working in a busy, fast paced environment. You'll have excellent written and verbal communication skills in order to deliver a high level of Customer Service, with a high level of computer literacy. This will be an office based role Monday - Friday, therefore you will need to be located within a reasonable travel distance from our Uxbridge offices.
A little more about us....
The BRITA Group is one of the worldwide leading experts for optimized and individualized drinking water. As hidden champion, BRITA has identified a market niche and is successfully driving its expansion. Sustainability is extremely important to us and guides us in all our decisions. We are convinced that saving our planet and being successful as a company goes hand in hand. We are just as passionate about our employees as we are about sustainability & offer you an inclusive, diverse working environment in which to focus on your career, we'll support you all the way!
What's on offer....
Basic salary of up to £26,000 per annum + pension and 23 days leave per annum (+bank holidays)
Performance based company end of year bonus
The opportunity to join the Private Health cover
Fantastic discount on BRITA products
On-site parking and in close proximity to Uxbridge train station
Eye vouchers, Flu vaccinations & much more!
