Customer Service Representative- Specialist Communications

Role: Customer Service Representative- Specialist Communications
Location: HARIBO Castleford (hybrid working)
Working hours: Either full time (38 hours) or part-time (24 hours)- to be discussed further upon application
Salary: Competitive
Position type: Permanent
We are on the hunt for a ‘Customer Service Representative- Specialist Communications’ to come and join our Tangfastic Communications team… this could be your opportunity to join the sweet life of HARIBO in this brand-new position! You’ve heard it here first… this one is definitely going to be snapped up as quickly as the last egg in a bag of Starmix.
Within this role, you will report directly into our Head of Communications and join our team of three. It doesn’t get much more impressive than working within the Communications team at HARIBO, does it?
To enable communication sugary success, you will be responsible for providing an outstanding customer care service on all our HARIBO UK social media channels. You will also play a critical role in driving our Customer Service through preparing internal reports and sharing insights on all Customer Service and consumer interactions across HARIBO UK… could you be the data driven individual we are searching for?
How you’ll contribute to the mix:
- Providing a first-class experience in response to all consumer enquiries on our HARIBO UK social channels
- Producing internal reports and insights documents to provide awareness into consumer trends and feedback which will drive improvements of customer interactions
- Supporting the Customer Service team during peak times and critical periods
- Ensuring accurate information is provided in line with our HARIBO internal communications strategy
- Proactively looking for opportunities to improve processes and ways of working to exceed customer expectations
- Building collaborative working relationships with key internal stakeholders including; Corporate Communications, Marketing, Retail, HR and Technical Services and not forgetting our 3rd part external agencies
- Taking responsibility for personal development and continuous learning, with a commitment to developing new skills
Can you supply our essential ingredients?
Do you have a sweet passion for communication, PR and Social Media?.. and also not forgetting the HARIBO brand? This could be the perfect opportunity to add that much needed fizzy-oomph to your career by joining our growing Communications team. We are also looking for an individual who has an appetite for delivering high quality Customer Service interactions!
Due to the nature of the role, it is essential that you can demonstrate excellent written and verbal communication skills whilst also showing a real eye for detail. Are you an expert when it comes to data and delving into the detail? We are looking for some who can listen, collate as well as process information and data to overall enhance our customers’ experience.  We are also looking for someone who is confident from an IT perspective, it is critical that you have a strong Microsoft Package skill set.
Whilst you will be working as part of our well-established Communications team it is also essential that you can confidently work independently when required and are not afraid to manage a busy desk. Communication is also key (let’s not forget the basics!), due to the nature of the role you will be working alongside a whole host of internal and external stakeholders, so it is essential that you are able to build those HARIBO-tastic relationships.
The extra sweet stuff:
- 28 days holiday plus bank holidays
- Market leading life assurance
- 6% pension (matched by HARIBO)
- Company mobile phone
- 20% discount in our stores
- Free onsite parking
- A supporting and dynamic induction period
If our sweet insights into this role have got you craving developing your career with HARIBO, why not apply today to join the mix!
REF-213 361