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Form of work
SalaryOur client operates with a hands-on approach, fostering teamwork for the success of their business. They're looking to hire a Customer Service Representative for their office in Stratford upon Avon. Hours of work are 9am to 5pm and they offer a hybrid working model.
So what does a normal day look like for you?
- Manage end-to-end sales order administration, keeping customers informed of order status and delivery timelines.
- Own the customer order review procedure, proactively monitoring order timelines in line with expectations.
- Coordinate with internal teams for product deliveries, training, installation, and related Customer Service matters.
- Build and maintain customer relationships for a premium experience, ensuring ongoing feedback opportunities.
- Review customer orders and quotations for accuracy, coordinating with the Commercial team as needed.
- Monitor order entry and open orders, ensuring accuracy and compliance with administration processes.
- Use systems to record, prioritize, and manage support tickets through resolution.
- Perform initial troubleshooting, maintaining ownership of customer enquiries from contact to resolution.
- Build and maintain excellent customer relationships, fostering ongoing feedback opportunities.
- Support initiatives to enhance performance throughout the Caudwell Marine business.
- Contribute to the growth and development of customer databases
What we need from you?
- Prior experience in a Technical Support or Service Desk role is preferred.
- Familiarity with ticketing systems or similar IT systems.
- Knowledge of Service Level Agreements.
- Experience with new product launches is a plus.
- Worked in a Small or Medium Enterprise (SME), demonstrating the ability to work collaboratively in a small team.
- Experience in a fast-paced office environment and across the commercial lifecycle.
- Experience with high-end, complex products is preferred.
Personal Attributes:
- Customer-focused with a commitment to providing an exceptional experience.
- High integrity and a sincere desire to deliver excellent Customer Service.
- Ability to manage a high volume of customer support tickets.
- Exceptional organizational skills with outstanding attention to detail.
- Effective communication at all levels, particularly in technical matters.
- Strong collaboration skills for swift results.
- Ability to prioritize based on risk and impact, making informed decisions.
- Process-driven with a structured approach.
- Excellent organizational, planning, and IT skills for data analysis and effective communication.
- Problem-solving mindset with a proactive attitude.
- Ability to work independently and safely.
- Eagerness to learn, develop new skills, and grow into larger roles.
If you are ready to embark on an exciting journey with our marine client, delivering excellence in Customer Service, please apply today. Join us in revolutionizing the marine industry!?
We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.
We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
