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Form of workJoin our team at EGGER UK as a Customer Service Team Leader! Lead and develop your team, deliver exceptional customer experiences, support sales strategy, and contribute to the overall success of our company. Apply now! City: Hexham Contract Type: Full-time Job-Code: 3776 Department: Customer Service Your Tasks
Provide effective leadership to the team, responsible for first stage people management activities.
Responsible for managing processes within the team to optimise efficiencies and accuracy.
Continually develop the team through coaching and training. Identifying areas for development, setting and progressing objectives.
Promote and develop a collaborative, positive and progressive team environment.
Liaise with supporting internal departments to maintain high service levels.
Participate in customer meetings in order to understand our customers, the market & build relationships.
Hold monthly meetings including commercial information, customer & project updates and an open forum for discussions and suggestions.
Work alongside National Sales Managers, taking part in sales meetings to continuously expand knowledge and work together on service offerings.
Participate in optimisation projects highlighting areas for improvement to processes or the customer experience.
Responsible for team KPIs, continuous improvement areas and recognising success. Our Requirements
Related work experience in a Team Leader role within a customer focused department.
Good standard of education.
Level 3 in First Line Management (ILM), or be willing to train in this.
Intermediate standard of IT skills and competent use of Microsoft Office Products (Word, Excel, Outlook).
Experience of SAP desirable, but not essential.
Must be well organised, efficient, personable and have a good, confident telephone manner. We Offer
The opportunity to join the largest manufacturing employer in Northumberland; focused on quality, customer service, the environment and sustainability. Competitive employee benefits (including company pension scheme, learning and development opportunities, and a travel/fuel payment). Technologically advanced systems and processes. Comprehensive induction process, progressive training and development. Your Chances and Benefits
Learning and Development
Health and Wellbeing Management
Company Pension Scheme
Flexible / Hybrid Policies
Environmental and Sustainable
Global Business Applications close 25 February 2024 Your Contact Philip Maloney, HR, T About EGGER
We create more from wood. With more than 11,000 employees worldwide who work with passion, upholding our family values and innovative spirit. This is how we create products for furniture, interior design, construction as well as laminate flooring. We keep moving and are always developing – manufacturing new products, tapping into emerging markets and generating exciting prospects for everyone that works with us.
