Customer Support Administrator

• Join an organisation passionate about Employee Engagement


• Monday – Friday, 9am-5pm with no weekends


• This role offers the perfect platform to develop your administrative skills within a large organisation

We have an exciting opportunity to join our Mutual Direct Customer Service team as a Customer Support Administrator.

As a Customer Support Administrator, you will deliver an effective administration service to Mutual Direct Call Centre, Customer Support Centre and NFU Mutual members through the accurate and efficient administration of incoming post and cheques, policy cancellations and the despatch of essential policyholder documentation in line with policies, procedures, and Service Level Agreements (SLAs).

We’re a team that puts our members at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Support Administrator you’ll ensure that all member documentation sent or received is processed efficiently and accurately to ensure we continue to deliver the best possible service to our members.

As part of our thriving and vibrant team, you’ll handle and respond to internal customer queries and provide an excellent level of administrative support to your colleagues. We’ll provide everything you need to develop your knowledge and skills to ensure you can provide a first class service to your internal customers.

To join our team, you’ll have or be: 

• Experience of working with an administration role is desirable


• Excellent communication skills 


• Well organised and have good attention to detail


• Experience of working with Microsoft office applications


• Experience of working as a part of a team

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: 

• Salary circa £21,000 per annum


• Annual bonus (up to 10% of salary) 


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership – subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies. 

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and are one of only 57 companies across the globe, and only one of two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedIn Top 25 Companies List 2021 and Glassdoor's 2023 list of the 50 Best Places to Work in the UK today.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.