Events Operations Manager

Operations Manager - Immersive training centres: Maternity cover (12 months)

We are currently seeking an Operations Manager to manage our Immersive Training Centres. You will be responsible for overseeing the Centre staff and processes across all centre-based projects, to ensure smooth running of daily operations and offer ongoing support and guidance.

KEY RESPONSIBILITIES:

• To act as the main contact for the onsite Company Stage Managers on performance days at each centre
• To travel to each centre every 6-8 weeks to keep in touch and support with continuous improvement.
• Produce or approve operational documentation relating to the centres, ensuring procedural alignment across all sites.
• Create and distribute monthly reports for repeat clients and ad-hoc clients and attend monthly meetings alongside the Commercial Department
• Support with recruitment of freelancer and contracted roles as required on each project. Liaise with Project Scheduling leads for each centre.
• Collaborate with the Commercial Department to ensure efficient planning and delivery of booked dates.
• To support with development and implementation of new projects/project versions
• Attend Associate Director Meetings to track process or content changes at the centres.
• Facilitate regular catchups between the CSMs and relevant ATT core staff to cover all operational concerns.
• Manage relationships with key suppliers and vendors for each centre i.e., cleaners, caterers, maintenance etc.
• Identify needs and implement improvement at centres to maintain the high delivery standards of ATT projects.
• Support with any live scheduling issues or operational issues, in collaboration with the relevant ATT project/ scheduling lead

Other:

• To join the ‘on-call’ (out of hours) telephone rota for ATT projects, dealing with both Southern/ Northern delivery team/ centre emergencies or availability issues.
• To lead on maintaining ATT standards / code of conduct for all centre staff and freelancers.
• To cover senior crew roles at centres in case of emergency / team dropouts.

Who are we looking for?

The ideal candidate will have the following:

• Excellent relationship management skills, with a clear proactive approach to communication
• Excellent verbal and written communication skills
• Previous experience in event or venue management, performing arts, production, or stage management.
• Supervisory skills or experience leading a team.

ABOUT ATT

Active Training Team are innovators in safety leadership. Working across the construction, transport, and energy sectors, ATT designs and delivers unique, drama-based immersive programmes which give people a clear understanding of their role in safety at work and the communication tools to make a difference. Consistently winning awards for our programmes, our clients include Thames Tideway Tunnel Project, Siemens Gamesa, Ørsted, Crossrail and Transport for London. Behind the effectiveness of our work lies a deep understanding of the way that heightened emotional and sensory experiences impact on learning, memory, recall, and subsequent behaviour. ATT’s aim is to set the benchmark in safety leadership and to work with organisations who share this aspiration.

What it is like to work for us

We are a small business with a big reach. We are a collaborative team so you need to be able to roll your sleeves up and get the job done; you will be given autonomy and support from all your colleagues. We truly believe that we are all responsible for the success of our business and feel passionate about our company, the work we deliver, and what we have achieved. We know the journey is only just starting so it is a very exciting time to join us.

HOW TO APPLY

Click on the 'Apply Now' button below and upload your CV and accompanying letter.