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JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A RECEPTIONIST AT THE MET HOTEL, LEEDS
Reporting to the Front Office Manager, we are looking for someone to join the team, who will thrive in delivering exceptional first impressions - from everything from check ins and outs, inputting reservations, to dealing with customer queries or complaints and welcoming our guests to our hotel and City.
Each day is different, but you'll mostly be;
- Supporting in delivering memorable guest experiences and the warmest of welcomes
- Being the first point of contact for our guest, building great relationships and resolving any issues that may arise throughout their stay.
- Providing our guests with knowledge of the hotel facilities and the local area; including local attractions, restaurants, directions, and any other relevant information.
Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service!
WHAT WE NEED FROM YOU
We hire mostly on personality potential but here are a few of our requirements...
To succeed in the role of Receptionist you will need the following qualities and skills.
- Outstanding communication skills
- Flexible and adaptable, with the ability to stay calm under pressure.
- High attention to detail and accuracy
- Previous experience within a 4* hotel
- A can-do attitude
- Computer literate with a professional telephone voice
- Good working knowledge of Opera operating system is desirable.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
#LifeatRBH
THE MET HOTEL LEEDS
Opening in the late 1800's The Met Hotel Leeds has welcomed guests to Leeds for over a century.
Designed by local architects Chorley Connon, this hotel is renowned for its Victorian terracotta facade and stone cupola taken from the city's demolished 4th White Cloth Hall. Today, The Met Hotel Leeds is still a much-loved landmark in Leeds' cityscape, blending its original design with contemporary interiors to create a 4-star city centre retreat.
At our restaurant and bar, you can enjoy seasonally inspired dining and drinking, with menus crafted from local ingredients - all in a stylish setting.
Perfectly suited for weddings, meetings, and conferences, The Met Hotel Leeds is home to 15 flexible modern event spaces ideal for any occasion.
Just minutes from the train station and close to the city's prestigious shopping quarter, bars and restaurants, The Met Hotel Leeds is ideally located for city breaks, business trips and events.
