H66b Area Housing Officer

£28,635 - £30,170 pro rata per annum
22.5 hours per week working Monday/Tuesday/Wednesday
Broxtowe Borough Council is looking to recruit a Housing Officer to help deliver and improve its Housing Neighbourhood Tenancy Service. As a Housing Officer, your role will include daily contact with customers and you will assist them with their housing and tenancy issues. Experience of working in housing may not be necessary for the right candidate who has transferable skills and a willingness to learn.
You will support customers by managing tenancies and tenancy issues; including managing an anti-social behaviour caseload within a patch area in the Borough.
The key focus of the team and the role is to improve the quality of neighbourhoods, to sustain tenancies, to effectively engage with customers to improve housing services and to deal effectively with issues of anti-social behaviour that may arise.
You will work as part of team of Housing Officers delivering this service. The ability to work as part of a team but also to manage your own caseload is important, particularly as the majority of the role involves spending time in the community visiting customers.
You will need to work closely with other departments and agencies to achieve positive results for customers, demonstrating effective communication; both verbally and in writing, to build positive working relationships.
We’re looking for an individual who has proven experience of:
• Working with customers
• Working as part of a team
• Working within the community
• Working with vulnerable people
The ideal candidate will have:
• A positive can do attitude
• Experience of working under pressure and with constantly changing priorities
• Strong communication skills, both verbally and written
• The ability to show they can represent our GREAT values and behaviours
Full training will be given to candidates with transferrable skills and the ability and willingness to learn.
For an informal chat about the role, please contact Rachel Crompton, Tenancy Services Manager on 0115 9173548.
Previous applicants need not apply.
Our preferred method of applying for jobs is online at www.broxtowe.gov.uk (please do not send CVs).
Please quote reference No: H66b
Closing date: Wednesday 10th April 2024
Expected interview date : Week Commencing 22nd April 2024
Why join us?
The Council has five GREAT values which represent our standards and expectations of how we’ll work.
As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community.
The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.
As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Proud member of the Disability Confident employer scheme