Homelessness Transitions Worker

Full Time / 37 Hours Per Week / Fixed Term for 12 months

Full Time / 37 Hours Per Week / Permanent

Play a pivotal role in making a significant difference to some of the most vulnerable people in the city.

Our work is extremely challenging, but also extremely rewarding, changing lives for the better by tackling homelessness, building new homes, and strengthening communities. Engaging with people at a local level, we support them by delivering services that improve their lives.

Homelessness levels are currently at an all-time high, both locally and nationally, which provides robust challenges to our service. Working on the front line, you’ll liaise with customers either face-to-face, over the telephone or conduct home visits. You'll have to regularly navigate sensitive situations. You’ll have a large and complex allocated caseload; you'll assist homeless single adults or families back into permanent accommodation. You’ll provide support, mainly via signposting to appropriate services, to those who may be struggling with substance misuse, break down in relationships, job loss, mental or physical health problems, facing domestic abuse.

Putting the customer needs at the heart of everything you do, you'll offer the best housing solutions with understanding and care. You’ll be resilient with and the ability to manage in a fast-paced environment, where tasks and priorities change in an instant. You’ll be able to deal with potentially stressful situations in a calm manner and be able to think clearly to find solutions. With excellent interpersonal and listening skills, you’ll be able to empathise with clients, and build a strong and trusting relationship. Ideally, you’ll have worked with homeless people or worked in a similar field, undertaking assessments with people facing difficult and complex situations, and providing support in their time of need.

This is a tough challenge, we won’t pretend otherwise, but with our commitment to your continual self-development and training opportunities and your personal attributes of; commitment, empathy, patience, pragmatism, and can-do approach, it’s a challenge that can be rewarding to you, and your clients.

Join us and you’ll find yourself working in a supportive team who are passionate, dedicated, and dynamic – working incredibly hard to ensure everyone has a place to call home. You’ll work from an office hub and in the client’s temporary accommodation, offering both in person and distance support.

This role is subject to an Enhanced DBS check.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including, discounts on city buses and trains and help with relocation to Leicester, where appropriate.

Join us

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.

This is an open advert therefore we will complete the short-listing soon after receiving your application. If short-listed, you'll be called for an assessment and/or interview thereafter.