AddressHotel Services Team Leader | Permanent | Solihull | Competitive Salary plus Benefits | Full Time |
Spire Parkway Hospital are currently recruiting for a Hotel Services Team Leader.
The successful applicant with have previous domestic cleaning experience and will be required to be hands on supporting the housekeeping/hosts as and when required.
Duties and responsibilities
- To ensure all staff are adequately trained to provide the highest standards of housekeeping
- Support the Hotel Service Manager with objective setting for colleagues
- Effective management of sickness, absences and rotas
- Maintain adequate control of consumable stock and laundry
- Customer complaints are dealt with effectively and efficiently
- Support colleagues with Mandatory training
- Ensuring meals and beverages are delivered to patients’ rooms
- Responding to any ad-hoc requests from patients to ensure their comfortable stay
- Assisting the catering and housekeeping teams with day-to-day duties
- Making sure patients feel they are receiving a first class service at all times
Who we're looking for
- Someone who has previous Team Leader experience
- Previous domestic cleaning experience
- A customer service-focused approach
- Excellent communication and interpersonal skills
- Previous experience in hospitality is desirable but not essential
Working Hours: 37.5
Contract Type: Permanent
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For us, it's more than just treating patients; it's about looking after people.
