Team Leader

We are looking for fantastic Process Team Leader for one of our great Clients in Smethwick.

FT - Monday to Friday 9:00 AM to 5:30 PM

Pay rate 13.14 per hour

Job Description

Berry recruitment is looking for enthusiastic individuals with a 'can do' attitude on a Full time basis Monday to Friday 9am to 5.30pm customer focused roles for a Public Sector client based in Smethwick

Your role will involve answer incoming calls from customers who want to book appointments and additional services with some outbound calling , respond to webchat queries , troubleshoot customer service problems, and provide general information supporting customers with their visa and citizenship applications.

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-months' period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you!

You will be supervisinga team ensuring the delivery of a transaction processing service to clients. The process team Leader will have good working knowledge of the developments in their area, and an awareness of its application within past and present engagement enabling them to provide a 'Go To' expertise within the overall team.
Key Responsibilities

• Lead small teams - Motivate and develop the team and encourage communication.
• Schedule team work to required timescales and Service levels.
• Lead the planning implementation, to ensure the availability of required staff members.
• Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
• Identify and manage improvements within own area.
• Update and maintain data base/systems / documentation.
• Comply with regulatory requirements where applicable.
• Collect and provide statistical data/reports as required.

Essential Skills

• Able to lead small teams.
• Expert understanding of relevant systems / ERP
• Highly developed user of Excel, Word, PowerPoint
• Good at internal and external communication
• Ability to manage a small budget (FTEs, overtime)
• Ability to set and achieve performance targets.
• Desirable Skills
• Previous experience of the JVs
• Ideally previous Team leader experience, and Customer Service experience
• Transferable skills

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.