It Administrator

Position: IT Admin
Duration: 3 Months
Location: East London
Hours: Full-time, Mon - Fri
Hourly Rate: 22 per hour
Our client is a Digital Technologies Communication company, offices based in East London, and they are looking for an experienced IT Administrator to join their team on a temporary basis!
As an IT Admin, your mission will be to provide world-class IT customer service and support to the employees. Working alongside the Global IT team, you will support our internal customers, and be an escalation point for the local and regional support team. A solid sense of ownership, immaculate customer service skills, and a proactive mindset is required.
Duties:
- Respond to service desk tickets and provide support for reported customer problems, software, and hardware
- Triage and resolve support requests from internal ticketing and chat systems and escalate higher-level requests appropriately
- Troubleshooting and support for all end-user issues: mobile, desktop, audio/video, peripherals, etc. Perform problem escalation as required
- Work closely with the procurement team on inventory management
- Assist with support and management of our SaaS environment
- Document your solutions, build how-to guides and maintain documentation
- Note trending problems and work with IT leadership to seek out and fix root causes
- Manage process improvement projects related to improving the end-user support experience
Requirements:
3-5 years of Service Desk experience in a regional role that includes ticket workflow and queue management
Must have outstanding customer service skills especially supporting remote users over chat, ticketing, video, or screen sharing solutions
Proven background in Mac and PC software and hardware troubleshooting
Experience with Okta, Duo, Jira, Confluence, Slack, Google Apps, MS Office for Mac and PCs, or Zendesk is a plus
Project management experience is a plus
If this role is of interest to you please do not hesitate to apply for immediate consideration.
Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.