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Form of work
SalaryVenrec are pleased to be recruiting on behalf of our client for an IT Support Engineer to join their established firm based in Witham, Essex
The role entails:
- Remote troubleshooting of customer issues using remote access software and the telephones.
- Visits to customer sites where necessary to implement fixes or troubleshoot issues that cannot be done remotely.
- Reviewing existing processes and policies to ensure best practice is maintained.
- Managing a pre-defined workload via a ticket queue, updating tickets and communicating with customers.
- Escalating any issues to the line manager where required.
- Building and deploying workstations and servers.
- Participating in company marketing through expos and networking.
- Periodically checking a remote management consule for issues.
The successful candidate will have the following skills and experience:
- A level of understanding of Networking to include switches, routers, IP, routing, tunnelling and shares, DNS and DHCP.
- An understanding of client operating systems such as Windows 10, 11 and the registry, shared folders, mapping drives and printer configurations.
- An understanding of NAS and other network devices as well as an understanding of server operating systems.
- To be able to disinfect a computer from viruses and malwares.
- An ability to back up and restore to various degrees to include servers, PC's and folders.
- Recognise when a system is underperforming and be able to provide a diagnosis to recommend a course of action.
- Have a good methodology in order to diagnose issues.
- An understanding of cloud based services.
- Be able to implement VoIP services and understand related issues and solutions.
- Good customer service skills and communication.
- A clean driving licence and their own car.
- Be available for weekend and evening work when necessary.
Other details:
- This position could be full-time or part-time between 20 to 37.5 hours per week.
- Salary is dependant on experience.
