AddressAbout the role:
We have an exciting opportunity for an IT Support Technician to join an innovative healthcare company with a head office based in Belfast.
Are you a Microsoft wizard? Do you enjoy trouble shooting and helping to provide solutions? You'll be confident to work under your own initiative delivering a valued support service? Do you love a challenge?
The individual who can say "Yes" to all of these and is patient, positive, and focused is someone we would love to talk to.
The successful candidate will have 1+ years IT experience and will support the IT Department to achieving targets and the provision of a comprehensive IT support service.
Main Responsibilities:
Serving as the first point of contact for IT support within the organisation to ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA.
Diagnosing and troubleshooting software and hardware issues
Ensuring the security of company and server computers by installing and upgrading antivirus and firewall software
Supporting people whenever they encounter challenges with computers and network devices
Testing new hardware and software before full-scale installation
Installing, configuring and maintaining software and hardware components of computer and network systems specifically Windows 10/11
Skills & Experience:
A relevant HNC qualification e.g. computing/Microsoft /other system certification or equivalent
2 years relevant experience supporting and troubleshooting IT systems, software/ hardware, Microsoft operating systems, back office applications and network technologies
Minimum of 1 year working in a Help Desk / support focused role
Customer focused with excellent problem-solving skills
Good organisation skills and ability to work on own initiative and prioritise workload
Desirable Criteria:
A current full driving licence and access to a suitable form of transport
Knowledge of cyber security standards
Rewards
The opportunity to work as part of a growing home care company
Excellent training provided, and support for further training and development
Opportunity for further career advancement within the company
Pension scheme
Cycle to Work scheme
Gym membership discount
Bluelight card
Refer a friend scheme for PS100
Work Remotely
- Up to 2 days per week
Job Type: Full-time
Salary: From PS24,000.00 per year
Schedule:
- Monday to Friday 9am-5pm (flexible working between 8am-6pm)
