It Support Specialist

Who We Are

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.
“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”
How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Collaboration, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

What We Are Looking For:

The IT Support Specialist on our global Corporate IT team will provide technical assistance and support to our employees, as well as ensure efficient and effective use of technological resources, based out of a Sectigo office. This role involves administering user profiles, troubleshooting hardware and software issues, managing IT infrastructure, and delivering excellent customer service to end-users. This full time position will be based out of our London, U.K. office and working in the office 5 days a week (8AM to 5PM).

What You’ll Be Doing:

• User Support:
  • Respond to IT support requests via phone, email, or in-person, and provide timely resolution to technical issues.
  • Assist users with hardware and software problems, guiding them through diagnostic steps and resolving problems remotely or on-site.
  • Onboard and offboard employees using Active Directory and other third-party systems.
  • Other IT-related duties as requested.
• Hardware and Software Maintenance:
  • Install, configure, and maintain desktops, laptops, mobile devices, printers, and other hardware peripherals.
  • Perform software installations, updates, and patches on end-user devices using device management software.
  • Troubleshoot and resolve issues related to operating systems and application software.
• Documentation and Training:
  • Create and update documentation for IT procedures, troubleshooting steps, and user guides.
  • Provide training to end-users on the proper use of hardware, software, and security protocols.
• IT Infrastructure Management:
  • Assist in the management of IT assets, including inventory tracking and documentation.
  • Handle the logistics of sending and receiving packages worldwide.
  • Assist the systems engineering team with monitoring and maintaining servers, ensuring optimal performance and reliability.
  • Conduct regular backups and implement disaster recovery procedures.
  • Coordinate IT e-waste with management and local vendors.
• Network Support:
  • Assist the network team in the setup, configuration, and maintenance of networking equipment.
  • Troubleshoot network connectivity issues and ensure proper functioning of network resources.
  • Collaborate with the network team to implement and maintain security protocols.
• Security and Compliance:
  • Implement and enforce security measures to protect data and systems.
  • Ensure compliance with company policies and industry regulations related to IT security.

Requirements:

Education

• Bachelor’s degree from an accredited institution, with a degree preferred in Computer Science or related field.

Preferred Certification:

• Certifications such as CompTIA A+, Network+ or Microsoft Certified: MCDST

Experience

• 3+ years administering and supporting operating systems in a corporate environment highly preferred.
• Proven experience in IT Support related roles.
• Experience using an MDM and IT ticketing system in a secure environment.

Talents and Desired Qualifications:

• Expert knowledge of Windows, Mac, Linux, IOS, and Android operating systems.
• Strong knowledge of Microsoft 365 and the associated business applications.
• Solid understanding of networking concepts and protocols.
• Excellent troubleshooting and problem-solving skills.
• Must be able to communicate clearly with employees and management.
• Ability to establish priorities, work independently and proceed with objectives with minimal supervision.
• Must be able to work in a global, deadline driven and fast paced environment.
• Excellent communication and interpersonal skills.
• Travel upon request.
• Ability to lift 30 pounds.
• Work full-time onsite.
• Must be able to travel internationally (U.K. and France) as needed

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