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Form of work
SalaryJob Title: IT Technician
Job Type: Full-time
Salary: £25,000 per year
Schedule: Monday to Friday
Work Location: In person.
Job Overview:
We are seeking a dynamic and experienced IT Technician to join one of our prestigious client. As an IT Technician, you will play a crucial role in maintaining and managing 1st and 2nd line hardware and network issues. Approximately 50% of your role will involve hands-on support, addressing hardware issues on the floor with colleagues, while the remaining 50% will be dedicated to managing service requests and enhancing IT support processes.
Key Responsibilities:
- Be the first point of contact for IT support.
- Comfortable using a ticket system
- Maintain and manage hardware and network issues, providing on-the-floor support.
- Manage service requests and ensure timely resolution.
- Build strong relationships with stakeholders and colleagues across different company offices.
- Present and develop new solutions based on collaborative insights into current processes.
- Review and improve current IT support processes.
- Enforce the correct logging and raising of IT issues by colleagues.
- Analyse data and generate reports to identify problem areas.
Experience Required:
- Experience in fixing computers and other hardware.
- Autonomy and independence in work.
- Project or change management experience.
- Familiarity with MS server.
- Experience working with stakeholders.
- Ability to work to deadlines and within timescales.
- Strong organizational and time management skills.
- Confident communication with colleagues and directors.
Perks of the Job:
- Work in a vibrant and fun office environment.
- Own office space.
- Autonomy in your role.
- Prospects for building and leading your own team of IT technicians.
- Opportunities for international travel to offices in different parts of the world.
- Career progression and incentives.
If you are a proactive and skilled IT professional looking for an exciting opportunity to contribute to a dynamic work environment, we invite you to apply. Take the next step in your career with us!
Interested? Please click 'apply' today!
