Leasehold Officer

The Guinness Partnership is one of the leading providers of social housing and care services in England. We build and manage homes and provide housing services to around 140,000 customers nationwide.

Our vision is to deliver great service, provide great homes, be a great business and be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

Our teams are enthusiastic, hardworking, and passionate about supporting our customers. We provide a great person-centred service to enable our customers to live positive, independent lives.

About the Role

The successful applicant will provide a high-quality, regulatory, and legally compliant lease management service for a portfolio of homes on estates owned and managed by Managing Agents acting on behalf of a Superior Landlord.

You'll manage key processes casework, including but not limited to, lease enforcement, permissions, compliance and consents. You will investigate and, if necessary, escalate disputes or instances of non-compliance to Managing Agents or Superior Landlords, as well as provide scrutiny of any formal notices and service charge information they serve upon Guinness.

We are looking for candidates who are excellent communicators and can read and interpret complex land ownership documents, such as leases and freehold transfers. You must be able to build and maintain effective relationships with internal and external stakeholders and advise and support customers, stakeholder teams, and colleagues with Superior Landlord and Managing Agent issues, and act as a point of escalation when necessary.

Key responsibilities include:

• Provide a high-quality, regulatory and legally compliant lease management service for a portfolio of homes on estates owned and managed by third-party landlords and managing agents.
• Manage key processes casework, including but not limited to, lease enforcement, permissions, and consents.
• Investigate and, if necessary, escalate disputes or instances of non[1]compliance to managing agents or Superior Landlords.
• Build and maintain effective relationships with internal and external stakeholders and managing agents.
• Receive and scrutinise service charge demands, accounts, and formal notices from managing agents, addressing areas of concern or non-compliance.
• Advise and support customers, stakeholder teams, and colleagues with Superior Landlord and managing agent issues, and act as a point of escalation when necessary
• Ensure customers receive appropriate information and support to comply with their rights and responsibilities in their lease.
• Provide subject-matter expertise across the organisation, including interpretation of leases, rights, responsibilities, superior landlord and agent issues, and support cross-functional working.
• Monitor, manage and report on financial and safety compliance on buildings and estates controlled by third parties and ensure any incidents of non-compliance are escalated in accordance with relevant protocols and legal options.
• Ensure customers are protected through the monitoring of appropriate referrals and the reporting of safeguarding concerns

Essential Skills:

• A good demonstrable experience using Excel
• Excellent standard of oral and written communication.
• A working knowledge of relevant legislation (i.e. S18-30 Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Act 2002), RICS and ARMA guidelines, regulations and procedures.
• Ability to read, interpret, apply, and explain complex title (i.e. leasehold) structures and provisions.
• Experience of providing high levels of Customer Service and meeting a wide range of customers' expectations.
• Experience of managing a large and varied workload, meeting performance targets.
• Experience and responsibility of health and safety compliance.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
• Demonstrates the Guinness Behaviours.

Desirable Skills/Qualifications:

• Experience of affordable housing tenures (i.e. Shared Ownership, Affordable Rent).
• IRPM affiliation
• RICS accreditation.
• CIH Level 3

What you will get in return:

• Competitive pay £41,004 per annum*.
• Permanent, full time 35 hours per week.
• Monday - Friday (hybrid working pattern)
• Work mobile
• Company sick pay after a qualifying period and life insurance
• Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis.
• Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities
• Simply Health cashback scheme
• Employee Assistance Programme, plus more!

*Annual salary includes job market supplement.

If you're interested in joining us and would like to apply for this role, we would love to hear from you!

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

INDTGP

About UsThe Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.