Leasehold Officer

Leasehold Officer
Camden
£22 Per Hour
I am recruiting for a local authority who is looking for someone to be first point of contact for complex enquiries from leaseholders. You will investigate and respond to questions regarding annual service charges and major works.The purpose of this role is to maximise the council's income through effective monitoring and management of approximately 1000 leasehold service charge accounts.
Role Purpose:
To be the first point of contact for leaseholders and to investigate and respond to complex queries regarding annual service charges and major works.
To maximise the council's income through effective monitoring and management of approximately 1000 leasehold service charge accounts.
To investigate and respond to leaseholders' queries regarding service charges and their service charge accounts.
To be a point of contact for queries and advice, externally & internally, concerning leases, leasehold management and the liability of lessees and applicants to contribute to Council expenditure.
To perform the Council's credit control function in respect of residential leasehold service charge debt and related amounts
To calculate and process service charge reductions in accordance with legislation, policy and decisions of the Courts and First Tier Tribunal (Property Chamber).
To effectively manage approximately 1,000 service charge accounts from the point of issue through to collection including setting up and monitoring payment arrangements; arrears escalation; dispute resolution and County Court action.

The role is hybrid, it will be mostly home based but you will be required to come into the office on occasion -twice a month at minimum.