Licensing Support Officer

Directorate: Housing Development and Growth
Section: Licensing
Location: Whitehouse, Cromer Road
Grade: Level 5
Actual Salary: £24,294 - £26,421
Hours: 37
 
This advert is open to both Internal and External applicants.
 
We require a team player for a fast paced, customer focused licensing team.
 
You will be responsible for processing and issuing licences including taxis, premises, gambling and scrap metal.
 
Contact will be with customer face to face in our reception and also over the phone / via email. To provide Licensing Support in a flexible manner, ensuring that an effective, efficient, accurate and customer focused service is delivered using a variety of IT packages.
 
Process correspondence/telephone calls and follow up issues to ensure timely response.
 
Any other duties appropriate to the post. A good standard of education and experience of working within local government or similar work.
 
Competencies associated with NVQ Level 2 in Administration/Business Studies or equivalent
 
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority.  If this happens you will be advised accordingly.
 
Equality, Diversity and Inclusion
Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are
committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.
 
To Apply - please visit our website https://webrecruitment.stoke.gov.uk/wrl/ If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.