AddressVacancy: Neighbourhood Manager
Closing Date: 23rd February 2024
Interview Dates: 8th March 2024
Salary: £34,888.88 pa
About the vacancy:
This role is a multi-discipline one, meaning that the Neighbourhood Manager carries out a variety of unrelated tasks each day including shortlisting applicants for a property; visiting customers in their homes to discuss contract matters where some of these conversations may be difficult; being out and about in the community; attending multi-discipline meetings with the police, social services and the Council.
As a Neighbourhood manager you will have to manage your work load, which will also include responding to phone calls, emails and teams messages from customers, colleagues or partner agencies, as well other admin related tasks. It’s never dull!
In this role you will:
- Proactively deliver a broad range of housing management services for a designated neighbourhood, including:
- Letting homes
- Resolving neighbour disputes
- Supporting victims of anti-social behaviour
- Managing contracts e.g. right to transfer, succession
- Carrying out property inspections relating to poor condition and joint estate inspections with other teams, with the aim of improving our environments.
- Having a visible presence in a neighbourhood including:
- Carrying out estate walkabouts, tenancy well-being visits and checks.
- Being a dedicated point of contact for customers within the neighbourhood for all neighbourhood related matters.
- Effectively manage compliance of customers’ contracts, taking appropriate action, including legal action where appropriate in respect of abandonment, not giving access for mandatory and safety works.
- Work collaboratively with internal colleagues, partners and stakeholders to achieve solutions to complex cases.
- Manage changes to customers’ contracts, including right to transfer (exchange), succession, and end of contract process.
- Prepare legal papers and attend court hearings and evictions, always representing the association positively.
- Respond proactively to customer’s service enquiries and complaints.
- Be able to identify and act upon safeguarding concerns immediately and in compliance with safeguarding policy and procedure, including managing domestic abuse, hate crime and cuckooing cases.
(Please refer to the attached recruitment pack for more information.)
If you feel you don't match all the criteria but have transferable skills or experience, please apply, or contact Recruitment for a confidential chat at recruitment@newportcityhomes.com
Application Process:
We require an application form to be completed for every role (simply hit apply now).
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Your NCH, our comprehensive benefits package:
We believe NCH is a great place to work and it’s important to us that our people feel the same way.
As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
Enhanced Pension Scheme:
We operate two pension schemes, one with Aviva Pensions, and one with the Local Government Pension Scheme (LGPS). Aviva Pensions is a defined contribution pension scheme. LGPS is a defined benefit pension scheme with generous employer contribution values. You may be able to transfer in any other pension you have within your first year of service.
Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following 3 years’ service.
Agile Working Policy (dependent on role):
NCH work with the philosophy that ‘work is something you do rather than somewhere you go.’
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work, Enhanced Maternity/Paternity/Adoption and Sick leave and a sabbatical leave policy.
Development:
We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.
About Newport City Homes
At Newport City Homes (NCH), we’re passionate about providing quality homes in communities where people want to live. We are an association which strives for excellence in everything we do. We listen, learn, improve, and most of all, deliver to an excellent service to our communities.
Our Values
Active – We take action and get things right first time
Collaborative – We work hard to earn the trust of customers and colleagues
Inclusive – We celebrate our differences and embrace diversity in people and ideas
Trusted – Individually we’re good, but together we’re great
NCH strives to be an equal opportunities employer and welcomes applications from all sections of the community.
