Night Receptionist

The Brunswick Hotel in the Merchant City is looking for a Night Receptionist to join our team. We require someone who is fully flexible. The working hours would be between 9pm-9am.

The salary is tbc.

DUTIES INCLUDE:

1. To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

3. To deal with guest requests to ensure a comfortable and pleasant stay.

4. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

5. To be responsible for accurate and efficient auditing and guest billing processes.

6. To assist in keeping the hotel reception area clean and tidy at all times.

7. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

9. To ensure that all reservations and cancellations are processed efficiently.

10. To keep up to date with room prices and special offers to provide accurate information to guests.

11. To report any maintenance, breakage or cleanliness problems to the relevant manager.

12. To administer the general petty cash system and float in an accurate manner.

13. To undertake all training as required (eg, first aid, health and safety, fire training).

14. To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.

SKILLS AND EXPERIENCE REQUIRED:

A friendly and welcoming approach / High standards of dress and presentation.

Ability to remain calm during difficult situations or in a very busy environment.

The ability to work unsupervised and within a team setting.

Excellent interpersonal skills, including a pleasant telephone manner.

Good administrative skills and the ability to use email and booking systems.

SKILLS AND EXPERIENCE (DESIRABLE):

Previous customer service experience / Previous experience in hospitality.

Job Types: Part-time, Zero hours contract

Schedule:

• 12 hour shift
• Monday to Friday
• Night shift
• Weekend availability

Education:

• A-Level or equivalent (required)

Language:

• English (required)

Work Location: In person