Receptionist/Admin Assistant

Admin Support Assistant

Purpose of Role

To provide administrative support which ensures the smooth running of the practice, contributing to a positive patient experience.

Tasks

· Welcome patients and visitors to the Practice in a friendly and professional manner

· Open and close the practice when on early or late shift

· Answer telephone queries, taking the opportunity to signpost patient where appropriate

· Book patients on EMIS for clinical consultations by telephone, video or Face to Face

· Process repeat prescriptions via voicemail service or by email request

· Provide patients with prescriptions in person at the practice

· Contact patients as required to move or amend appointments

· Allocate Patient Home visits

· Supports online triage of patients using 'askmyGP'

· Provide cover for colleagues at peak times

· Scanning, shredding, franking documents and mail

· Organise and file both electronic and physical mail using Docman

· Creation of patient letters and text messages as required

· Ensure patient samples are in the correct section for collection

· Fault reporting for own login or working area such as Reception or the Hub

· Adhoc tasks allocated by Practice Manager and Senior Receptionist

· Competent in Microsoft Word, Excel

Behaviours

· Understands confidentiality and works within GDPR and Data Protection guidelines

· Level headed and retains a sense of perspective

· Shows empathy and understanding to patients

· Professional and respectful at all times to patients, colleagues and other visitors

· Health and Safety focussed, taking ownership of reporting issues within the building that needs attention

· Pro-actively identifies opportunities for Continuous improvement within the practice

· Embraces and adapts to change

· Supports colleagues

Experience

• Patient or customer service experience essential
• Competent IT skills essential
• Experience using EMIS and Docman desirable (training will be provided)

Job Type: Part-time

Pay: From £11.73 per hour

Expected hours: 25 per week

Benefits:

• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 12/09/2022