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SalaryDue to continued growth, we are currently recruiting for an Office Administrator on behalf of risk management business based in Colchester. If you are a dynamic individual with a high attention to detail who is a proactive problem solver and is able to multitask effectively, this could be the role for you!
Key Responsibilities:
· Assist with the delivery of services and products to meet client deliverables in regard to established standards and KPIs.
· Provide administrative support to various departments, including dashboard management, inbox handling, data checks and scheduling appointments.
· Ensure quality assurance of products and services enabling high levels of customer satisfaction.
· Process and respond to queries via telephone and email.
· Update and manage database records.
· Inbound & outbound telephone calls.
· Proofing and quality checking survey reports before final issue to clients.
Skills & Experience:
· Administration experience
· A high attention to detail, along with a thirst for knowledge
· Competent and confident on the telephone.
· Excellent personal effectiveness, and the ability to meet deadlines.
· Problem solving skills.
· Highly competent in the use of MS Office, specifically Excel, Word and Outlook.
· Focused, ensuring compliance and quality is maintained.
· Assertive, Pro-active and self-motivated.
· A team player with a can-do attitude, and who can motivate others.
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