Office Manager

Are you a highly skilled Office Manager who is comfortable managing complex and fast changing situations? Working as part of a small team, with two direct reports you will be responsible for ensuring the efficient management of key administrative activities such as overseeing order processing, purchasing and logistics. Collaboration and a positive attitude are a must!

This growing biomedical company, based in East London (Near Blackwall), will have you demonstrating your organisation, communication, and people management skills, where a level of flexibility and the ability to remain calm under pressure is required.

In return you will receive 22 days holiday plus bank holidays and 3 days shut down over Xmas period, private healthcare after successful completion of probation and a Contributory pension scheme 5% from company and a bonus scheme.This role is 100% office based.

Duties & Responsibilities of the Office Manager:

• Line manage, guide and motivate two members of staff, setting objectives and overseeing their work.
• Oversee and manage pre- and post- sale customer support enquiries.
• Be responsible for ensuring the timely and accurate processing of customer orders.
• Be responsible for the ordering of any required items for all areas of the business after discussion with the expert leads for each designated area.
• Ensure that optimal numbers of donors are recruited to efficiently meet the needs of the business.
• Ensure that donor payments are made within 3 working days of appointments and that donors are appropriately reimbursed for their appointments.
• Oversee and take responsibility for timely and reliable logistics to ensure that products are consistently delivered on time.
• Oversee and manage all incoming enquiries from distributors to ensure all queries are responded to in a professional & timely manner (via the case management system)
• Ensure the reliable operation of the company IT systems, working with external partners as required.
• Participate in and sometimes develop and lead training courses and inductions for new staff on various systems including the donor system, shipping systems and other administrative training courses.
• Processing & recording of Expense Claims
• Processing & payment of supplier invoices.
• Maintaining the debtor s ledger and liaising with distributors to ensure timely payment of invoices.
• Maintaining employee records in the HR system, and adding new team members as required
• Work with colleagues and external IT support to develop the Company IT systems to maintain efficiency of operations.
• Be involved in strategic planning processes and projects (current major projects include the relocation of the business & the implementation of a new ERP system)

What you will need to succeed as Office Manager:

• Strong Office Management background where you have managed a small team and carried out a variety of tasks simultaneously.
• You will have to develop a deep understanding of the workings of the business and be able to use this knowledge to support colleagues, donors, and customers in a wide range of operations scenarios.
• Strong verbal and written communication skills are essential as you will be required to discuss complex requirements and challenges with team members and external contacts.
• Be finance literate to enable accurate preparation of monthly accounts.
• High levels of IT literacy and willingness to quickly learn new systems.
• Attention to detail is a critical requirement for the role as it will require the coordination of many different moving parts of the service, in a fast-paced setting, to ensure the delivery of a consistently high level of service.
• Ability to plan, co-ordinate and implement activities effectively.
• Consistently maintain high levels of self-motivation and be able to inspire others to get the job done, whatever it takes.

If you are interested in finding out more about this position, please contact Claudine for a chat on (phone number removed) or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.