Address
Form of work
SalaryOperations Administrator
28,000 - 30,000 plus bonus performance related
SW19
Full-Time Permanent
Office based
9-5
23 days holidays
After probation Gym membership/Private Health
Mental health and wellbeing support
Day off on your birthday
Exciting opportunity for an Operations Administrator to join a growing business supporting the marketing, operations, and sales teams. You will be very proactive, able to multitask hardworking and have experience in customer service, administration, CRM & Excel.
Key Responsibilities as Operations Administrator:
- Act as a main point of contact for all contractor queries ensuring a high-quality customer experience pre, during and post the events.
- Client list management including updating and maintaining the website, checking consistency, and communicating with exhibitors and teams.
- Attend Teams meetings with Sales team.
- Work with marketing to ensure contracts are issued correctly and within budget.
- Responsible for issuing contracts and ensuring they are signed along with stand insurance contracts.
- Assist the marketing team with creating and posting new content on social media, ensuring posts are scheduled within a timely manner.
- Answering client emails and calls and maintaining records for each client on the relevant systems.
- Maintain operational information on Dynamics (CRM).
- Updating the website with changes
- Liaise with any sponsors as needed.
- Escalate any client issues/challenges with appropriate team members accordingly.
Key Requirements:
- Great customer service skills
- CRM and Excel
- Excellent written and verbal communication skills.
- Attention to detail.
- Hardworking and enthusiastic.
- Ability to work well under pressure.
Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.
