AddressDuties and responsibilities .
- This role requires a high level of strategic skills and change management to deliver the contract account plans, achieve customer satisfaction, and to ultimately ensure the delivery of contractual KPI’s and budget requirements.
- Developing a behavioural lead, best in class SHEQ performance, ensuring that the site exceeds all company and customer procedures and requirements relating to Health and Safety.
- Giving direction and monitor performance that assists in ensuring the site runs efficiently and effectively with direct responsibility for Warehouse activities on site, taking accountability for overall performance of the operation.
- Ensure effective communication throughout the operational leadership team; communicating planned requirements providing information on performance.
- Develop strong relationships with People leadership team ensuring the delivery of an effective people plan across the site, and ensuring the best talent is in place to deliver business objectives and deliver a robust succession plan for current and future key roles.
- Developing and maintaining a high-performance culture across the site through motivating and guiding the leadership team to deliver operational excellence and exceed the customer expectations through contractual KPI’s.
- Lead, develop and inspire direct reports to achieve business goals while maximising individuals potential.
- Build a strong team that drives continuous improvement and delivers strategic growth for both the business and customer.
Experience, skills and attributes:
- You must be able to demonstrate senior management experience in high volume, customer service driven operations.
- You will have experience of working closely with customers and developing effective working relationships, ideally in a similar role.
- You must have the energy, determination and commitment to operate in an environment where regular customer contact and scrutiny is the norm and effective customer communication is essential.
- You will be inquisitive, innovative and deliver an exceptional service to the customer. Excellent commercial acumen – understand the dynamics of both ‘open/ closed book’ contracts & develops a profit centre approach & culture amongst the Account team that is focused on bottom line performance.
- Well-developed interpersonal skills and able to influence at all levels.
- Able to manage conflict and tough conversations including complex IR issues.
- Succeeds in building effective stakeholder relationships with the ability to influence management team’s thinking to deliver high performance through a culture of accountability and ownership.
- Expertise in strategy, planning and adapting operational plans to meet business needs.
- Proven successful implementation of Continuous Improvement programmes and sound knowledge of key methodologies and approaches including the principles of lean.
- Ability to build and manage a high performing team.
- Understand key drivers to achieve high levels of employee engagement and uses these to deliver high performance
Our Culture & Benefits
We really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.
Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.
Be a part of our values; Excellence, Integrity, Passion, Proactivity, Togetherness & Trust. Apply Now!
Our Commitment
We are committed to providing equality of opportunity for all employees. We want to create an environment where all colleagues feel safe, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes. .
The depot operates a night shift and weekend shifts therefore it is essential that you are flexible in your approach to work.
