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Form of work
SalaryLocation: Derbyshire Dales, DE4 4HN
Salary:£40,000 - £45,000 per annum, dependant on experience
Serco's Environmental Services provide a complete waste and recycling service on behalf of the residents and community. With a professional, dedicated, and friendly team of Refuse and Recycling and Street Cleansing staff, we ensure that streets, homes, and businesses are kept clean, safe, and tidy, whilst providing the very best levels of customer service to all members of the community that we serve.
We are looking for an Operations Manager to join our team to lead, manage and be responsible for the performance of a local authority contract in environmental services, within a demanding commercial environment.
Your main responsibilities
- To implement rigorous processes for performance and measurement utilising and/or developing the appropriate suite of KPI's and using the data to drive decision making and operational improvements.
- To implement and manage a robust health & safety (people, vehicles, operations & environment) culture in full compliance with corporate governance policies, procedures and systems and all relevant legislation ensuring compilation of data and commitment to improving the safety and welfare of our people and environment within which we work.
- To conduct regular team and departmental meetings, monitoring and taking action to ensure business targets and objectives are met, including submitting accurate and timely reports to the appropriate line management.
- To provide leadership and management to the business such that all employees understand and adopt the strategy and plans and are motivated to achieve their objectives in a timely and professional manner.
- To have oversight and ensure the day to day running of the service is maximised to performance and use of equipment and labour through direct reports in your business area.
- To ensure that adequate training is provided for all employees to provide the service requirements in a safe and cost-effective manner through effective personal performance development process.
- To ensure that the areas of the business that you are responsible for are optimally structured, reviewed, managed, and operated accordingly (people, vehicles, and operations).
What you'll need to do the role
- Ideally you will be working as an Operations Manager or similar with experience in managing multiple departments with-in a multi-disciplined contract environment.
- Management Level 5 or equivalent experience
- IOSH Managing Safely qualification is desirable.
- CPC Licence holder is desirable, but essential to obtain within first 18months if successful.
- COTC qualification is desirable, but essential to obtain within first 18months if successful.
- Experienced with managing direct and indirect reporting lines.
Why Serco
Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's live
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
What we offer
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
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About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
