Receptionist

JOB TITLE: Receptionist

LOCATION: Merchant Square, London W2 1BQ,

PAY RATE: £11,75 per hour

SHIFT PATTERN: Monday to Friday, 7am to 5pm, 50 hours per week

OVERVIEW OF JOB DESCRIPTION

Job Objective & Responsibilities:

• Ensuring the smooth day to day running of the reception desk.
• Welcoming guests and signing in visitors to the management center.
• Handling all customer enquiries via the telephone, email, and face to face.
• Processing lost property incidents.
• Assisting site management and supervisors in administrative tasks.
• Promoting on site events and charities such as the giving box.
• Ready to assist with providing wheelchairs to customers who need them.
• Checking the public bathrooms are clean and tidy every hour and informing the cleaners if they are not.
• Liaison with other internal departments such as security etc.
• Handling customer feedback/complaints as required.

Main Duties & Responsibilities:

• Your duties will involve providing excellent customer service to our customers, visitors, and client.
• Being professional, with an excellent attention to detail in office administrative duties.
• Being an excellent ABM brand ambassador

Person Specification:

• Proven experience, or an excellent to be in a reception role.
• First class levels of customer service.
• You must be well presented and professional.
• Excellent communication and organization skills.
• You must be able to remain calm and work well under pressure.
• You will be honest, reliable, and trustworthy.
• You must be IT literate, conversant in all Microsoft office packages to include Word and Excel.
• You must be flexible in terms of the working hours required of you.