Receptionist

Job title: Receptionist

Location: Basingstoke Aquadrome, Worting Road, Basingstoke RG22 6PG

Job type: Permanent

Working Hours: 35.5 hours per week, 5 out of 7 days including weekend work when required

Salary: Up to £19,235 per annum (£10.42 per hour) + excellent benefits

Here at Basingstoke Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a full-time receptionist to join the centre.

As the Receptionist you will be the first point of contact for our customers. Your role is to provide concise customer information and service with regards to the facility and its offerings. The role will involve a high level of customer interaction, which will be face to face, emails and dealing with queries over the telephone. In addition, there will be times when you will be required to assist other members of staff.

You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities, free leisure membership and excellent benefits.

Serco manages these facilities on a day-to-day basis on behalf of the Trust. 

About you

We are looking to hear from candidates that have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems.

Previous experience of dealing face to face with customers in a busy environment is desirable.

If you feel you meet the criteria, please apply today!

Why Serco

Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. 

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. 

What we Offer

• Free membership at the Centre for you and a friend or family member (limited to 1) plus heavily discounted use of classes and facilities. 
• Free safeguarding training and DBS check  
• Excellent Development and Training Opportunities  
• 6% employer matched pension contribution 
• Up to 21 days annual leave 

• Life assurance up to 2x base salary 
• Simply health cash plan 
• Anytime health line 
• Employee assistance programme 
• Benefits portal offering discounts on eating out, travel, shopping and entertainment 

• A safe and supportive culture  
• A chance to make a positive difference to the community  

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