Senior Insight Data Analyst

Job Description – Business Analyst

Reporting to: Director of Transformation

Location: This role is a hybrid role, based in London or Sheffield but will require regular travel across the UK to visit different FareShare sites.

Contract: FTC 2 years

Hours: 35 hours per week

Salary: £42,294-£44,520 (National) or £45,315-£47,700 (London)              

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 9,500 frontline charities and community groups.

The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.

Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions in to food insecurity. FareShare has a plan to help tackle the cost of living crisis using England’s surplus food.

We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose:We are doers. We are a community. We change lives.

Our Values:  Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries  

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The role

We have recently set a new 3-year strategy, which will result in a major transformation of the organisation.  To support this transformation, we are building a new PMO function and investing in key capabilities to support with the delivery of our transformation roadmap, including project management, business analysis and change management capabilities. This role will be a core part of the transformation PMO team, you will join a team that supports, acting as a catalyst for change across the organisation, meaning your work here has the potential to have a massive impact on the business in a relatively short space of time.

This role is a hybrid role, based in London but will require regular travel across the UK to visit different FareShare sites.

About you

We are looking for an experienced business analyst to work across a range of technology and operational projects, you will have previous experience working as a business analyst working on technology and digital projects.

You will be able to confidently run workshops to gather, interpret and use data from business functions to generate requirements to define appropriate solutions and actionable steps to deliver projects and improve systems and processes.

With excellent communication and stakeholder engagement skills, you’ll have the ability to elicit detailed requirements and challenge your customers in a consultative, constructive, and collaborative manner.

You will be able to assess the impact of changes on the business whilst understanding the wider business challenges, inter dependencies and conflicts.

You will be an effective and clear communicator, skilled at building trust quickly and effectively to elicit comprehensive and accurate business requirements.

Proficiency in project management tools and software such as Jira and Trello are desirable.

Main areas of responsibility

The Business Analyst will work with stakeholders across the organisation to capture and understand business requirements and help us translate those into effective solutions that support our strategic goals. Responsibilities will include:

• Leading on the business analysis activities for core programmes and projects within our strategy
• Working with stakeholders and teams across the organisation to gather requirements, elicit business needs and define project objectives
• Translating business requirements into user stories or specifications and supporting Technology Team to ensure proper implementation of solutions
• Designing and facilitating workshops, interviews, focus groups and other suitable forums to effectively understand business problems and user needs – including in hybrid and remote environments
• Researching, analysing and evaluating services, processes and key metrics to validate pain points, uncovering and recommending areas for improvement
• Using data modelling techniques to identify ways in which an organisation can operate more effectively
• Creating detailed process maps, workflow diagrams and other visual representations to communicate complex concepts and facilitate understanding
• Contributing to training and support for people affected by new systems and processes

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Person Specification

Essential Criteria

• 5+ years of experience working as a business analyst
• Knowledge of business analysis techniques and tools and confidence in deploying these to elicit high quality business data
• Knowledge of technology concepts and an ability to collaborate effectively with technical teams
• Critical thinker, able to break down complex problems, identify patterns and gather relevant data
• Effective and clear communicator, able to engage and build trust with colleagues from across the business
• Able to embrace change, learn new skills quickly and adjust strategies accordingly
• Experience of using both agile and waterfall project management methodologies.
• Confidence working with complex data and systems
• Time management and organisational skills
• High attention to detail, meticulous approach to identifying gaps, inconsistencies and potential risks and documenting these
• Commitment to FareShare’s mission and vision
• Hands on and outcome driven approach

 Desirable Criteria

• A tangible understanding of the food sector would be beneficial
• Experience working with project management tools and software such as Jira and Trello is desirable
• A relevant project or business analysis qualification would be advantageous but we are looking first and foremost for real-life experience

Competencies and behaviours

• Communicating with impact - ability to elicit, clarify and understand the needs of a range of diverse functions and teams
• Active listening – ability to actively and effectively solicit feedback and capture to accurately represent business requirements
• Critical analysis skills – able to rapidly understanding and synthesising information to break down complex concepts into actionable solutions
• Building trust and strong relationships through clear communication and a considered approach to facilitation
• Problem solving and decision making - the ability to anticipate, assess and support the delivery of solutions with clear logical thinking
• Planning and prioritisation - develop and implement clear plans with defined outcomes and efficiency as a focus

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan