AddressAbout us
Volvo Cars South East London is a automotive dealer in New Eltham SE9 3AQ. We are professional, agile, innovative, and our goal is to To Provide exceptional Customer service.
Our work environment includes:
- Modern office setting
We are looking for an Experienced Service Advisor to join our team. The successful candidate will have a minimum of two years in the role. You will be responsible for providing customers with advice and guidance on our products and services, as well as ensuring that customer needs are met in a timely and efficient manner. The Service Advisor will also be responsible for handling customer inquiries, troubleshooting issues, and providing technical support when necessary. The ideal candidate will have excellent communication skills, an eye for detail, and the ability to work in a fast-paced environment.
Responsibilities:
- Greet customers in a professional and friendly manner.
- Listen to customer inquiries, assess their needs, advise and record accurately customer requirements on booking system.
- Provide accurate information about the services offered by the company.
- Schedule appointments for customers and follow up with them to ensure satisfaction.
- Keep customers updated with progress and advise on work required, pricing work and offering appropriate estimates.
- Ensure customer complaints are addressed in a timely manner.
- Keep accurate records of customer interactions and transactions.
- Provide advice on how to best use the services offered by the company.
- Accurately invoice Customers for Service and repairs, taking payment on completion
Rewards:
Competitive salary dependent on experience, with Profit and Customer Satisfaction bonus schemes
Car Benefit Scheme (after 6 months qualifying period)
28 days paid holidays - increasing to 30 days after 2 years of service (including 8 public holidays)
Discounts on New / Used Cars, Servicing, MOT, Repairs and Parts.
We select the very best applicants to join our business, and in return we will work with you to develop your career with Volvo manufacture backed training both physical and online, we want you to shine – and we look forward to helping you do so.
If your application is successful, you will be enrolled on a personalized Volvo Cars induction programme, designed to give you all the skills and knowledge needed to deliver a premium experience to all our customers. This will be a blend of product, systems, and skills training including instructor led courses at Volvo Car UK’s Training and Development Centre in Northamptonshire, e-learning and self-study.
And it doesn’t stop there – you will have access to the Volvo Cars Performance Academy to keep your knowledge and skills in tip top condition throughout your career.
Job Type: Full-time
Salary: £30000 -33500 per year
Benefits:
- Company pension
- Employee discount
Schedule:
- Monday to Friday 8:00 - 17:30 with 30 minutes for lunch
- Saturday morning on rota 8:00 - 13:00
Supplemental pay types:
- Performance bonus
Experience:
- Service Advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Job Type: Full-time
Salary: £30,000.00-£33,500.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
