AddressJob Posted: 4 April 2024
- Contract Term: Permanent
- Location: Newport, Isle of Wight
- Contract Type: Full time
- Salary: Competitive Salary
- Industries: Administration Automotive General Office
Job Start Date: ASAP
Service Advisor/Receptionist
Full time - Monday – Friday 8.00am – 5.00pm
22 days annual leave plus Bank Holidays
At Leslies Motors we have a fantastic opportunity at our Leslies Toyota site in Blackwater for a Service Advisor/Receptionist.
Does this sound like you?
- Excellent people communication skills.
- Enjoys working as a team player.
- React calmly and effectively in unplanned situations.
- Achieve high customer satisfaction.
- Able to work independently.
- Able to multitask and prioritise workload.
- Willingness to learn and develop.
- Performs professionally, is punctual and is always courteous.
Role description
- Provide customers with estimates and invoices for service repairs.
- Maintain customer data is handled correctly.
- Ensure presence at the service reception desk for customer queries to be answered in person or by telephone.
- Carry out follow up contact on various platforms.
- Engage with all customers and visitors promptly and professionally.
- Works with colleagues and other teams across the group to provide continuous improvement and seamless service to customers.
Experience and Qualifications
Good level of general education (Maths and English GSCE or equivalent)
IT skills (MS word & Excel)
Previous experience in a similar role within the motor industry or reception environment would be advantageous but not essential as training will be provided.
Essential criteria
You must hold a valid Full UK Driving Licence
Flexible to work hours required for the role and training requirements.
About our company
Leslies Motors is a family run business founded in 1948, covering three generations. We range over four sites with five franchises (Toyota, Mazda, Kia, Hyundai and Suzuki) with the Toyota site being our newest showroom, which uses many sustainable resources. Our continual business aim is to provide the best customer service in all our departments within the Leslies Motors family.
Joining the Leslies Toyota team you will be provided with Toyota’s exceptional brand recognition and values, which are incorporated into their award-winning training programmes.
