Service Delivery Support Administration Assistant

Devon and Somerset Fire and Rescue Service are looking for a Service Delivery Support Administration Assistant to enhance our team based in Torquay. You'll join us on a 12-month fixed term contract working 18.5 hours per week (Wednesday afternoon and all day Thursday and Friday) and in return you will receive a competitive salary of £24702 - £26421 per annum pro rata which equates to £12351 - £13210.50 for 18.5 hours per week.
Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection and response services across the counties of Devon and Somerset.
Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.
About the role:
As our Service Delivery Support Administration Assistant, you will provide the full range of consistent administration duties and business support to ensure continued resilience, efficiency, and effectiveness of the Service Delivery Support Teams.
Find out more:
Key responsibilities of the role:
Providing general administrative support to the Service Delivery departments of Protection, Response and Training, including updates to communication channels such as MS Teams.
Actioning internal and external enquiries as and when appropriate, escalating / referring to the appropriate department within the Service, as required.
Providing support to Service Delivery Managers in collating performance data, maintaining essential spreadsheets, databases and systems and distributing reports (as required) in a timely manner.
Supporting departmental meetings, including the booking of meeting dates and locations, resources, production of supporting papers and technical support.
Undertaking reasonable administrative requests as required by the Service Delivery Support Departments and any other duties associated with the support of the function, including inputting and formatting data for Word documents, PowerPoint and other MS Office applications.
Assisting the support of the operational function of Service Delivery Teams such as Protection, Response and Training.
Supporting in the provision of departmental resource requirements (e.g. stationery, cameras, PPE and detectors) and scrap cars - maintaining records of stock levels plus ordering and invoicing, raising purchase order numbers in line with relevant budgets.
Undertaking the financial administration processes for Service Delivery departments, including Procurement Card use and reconciliation.
Supporting the monitoring and completion of team specific Annual Returns including inventories.
Liaising with relevant stakeholders, both internal and external.
Being responsible for the reporting of property defects.
Supporting and providing training where required to new and temporary members of support staff.
Carrying out duties at the main place of work and/or other locations as required.
What we are looking for:
A good standard of education, including literacy and numeracy.
Word processing/IT related qualification(s), or equivalent experience.
Knowledge of office systems and procedures.
Proven ability and an understanding of the need to maintain confidentiality.
Good written and communication skills
Good interpersonal skills in order to develop and maintain effective working relationships with internal and external stakeholders.
Proven administration and time management skills
Good planning and organisational skills
Proven ability to carry out word processing/typing with speed, accuracy and attention to detail.
Ability to quickly learn new systems and processes, extracting and manipulating data as appropriate.
Proven ability of working with MS Office software packages (Outlook, Word and Excel)
Ability to produce and populate spreadsheets.
Experience of dealing with members of the public, both face to face and over the phone.
Willingness to undertake a Standard Disclosure Check
If you have any queries or would like to speak to someone and find out more about the role, please contact our Service Delivery Support Officer Karena Morris on 01803 653735 / 07753 480056.
Closing Date: 2359hrs Thursday 29 February 2024
If you feel you have the skills and experience to become our Service Delivery Support Administration Assistant please click 'apply' today, we would love to hear from you.
You must be eligible to work in the UK.
How to apply:
You will be required to complete an application form and submit a supporting statement. As part of your supporting statement please ensure you provide evidence of how you meet the essential and desirable criteria for the role detailed in the Job Description and Person Specification. The evidence provided will be used to shortlist applications received.
Our values
As a Service and as individuals:
We are proud to help
We are honest
We are respectful
We are working together
Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience and beliefs, who share our values to consider working for us.

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