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Salary12 MTH FIXED TERM CONTRACT
Our technology team is our most innovative team in the business. Our goal? To be the leading digital insurance broker in the industry. With research and development at the heart of everything we do, we always push boundaries and explore new ideas. We work with big brands, like Swinton, and some of the most powerful aggregators on the market. When you join our team, we invest in you and invest in your career. We want you to be part of the journey we are on and part of our Atlanta family.
About the role
Our Service Desk Analyst is part of the backbone of our organisation, helping us operate smoothly and effectively. You will be the first port of call for all queries, and being the voice of advice and support across incidents, problems, requests and changes. You will keep the business functioning even when issues arise.
How will you do this?
Joining our busy IT Operations Team, you will be supporting our user community throughout Atlanta call centres, specialist insurance units and our head offices. With your strong technical skills, you will have experience working with technologies such as Microsoft InTune, Office 365, Windows 10, Azure AD, Service Now, Lansweeper and VPN solutions such as Cisco AnyConnect. Both a problem solver and good communicator, you will try and provide resolutions as quickly as possible whilst keeping users updated. You will analyse trends in the number and type of calls received, identifying patterns, causes and implementing call reduction initiatives, working with Problem Management.
As a natural relationship builder with an inquisitive mindset, you will liaise with other support teams across the business and share knowledge regularly, working together to deliver positive outcomes. You will be a mentor for others in your team, training new colleagues and guiding them when needed.
You will also be managing the knowledge base, working with all the service delivery teams to make sure it is kept updated and current for users. As a subject matter expert, you will represent the Service Desk team, at internal reviews and meetings across departments.
You will also:
- Identify service improvements, working with the service delivery teams to constantly monitor performance and see what can be done better
- Promote a positive image of the Service Desk, following up with users to ensure a satisfactory resolution for queries and issues
We are working in a company where there are always moving goal posts – so no day is ever quite the same. We are a really successful, growing company and this is a real opportunity to make this role your own.
Join us and be part of a family
We are one of the fastest growing insurance brokers, made up of some amazing heritage brands. With Swinton Group, Autonet, Carole Nash and Be Wiser we have over 100 combined years of experience. Every day, our people push boundaries and go further, empowering our customers and colleagues to make big decisions. When you join us, you join our family that is always innovating and always growing. With a relentless focus on collaboration, quality and curiosity, we help our people flourish. That’s why our people are the reason why we are the success we are today. There’s never been a better time to become part of our story.
How we work
The world has changed how we work – and so have we. That’s why we have already moved into flexible working because we understand that all important balance between work and everything else that happens outside the office. We are flexible to your needs so you can do your best work and have fun whilst doing it.
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