Service Desk Analyst Apprentice

Level 3 Information Communications Technician

Company – Maple Technology

Full Address – 11-12 Token house YardMoorgate LondonEC2R 7AS

Weekly Hours Worked – Monday – Friday 09:00-17:30

Salary – £16,000 PA

Please contact Nathaniel on Nathaniel.Hamilton@estio.co.uk or call 01133 500 333

About the company:

Maple is an IT service provider in London with a client base of companies in the financial services sector. We pride ourselves on delivering the best possible services to our clients, providing their IT support desk, system changes, projects, Cloud services, cybersecurity, and consultancy.

Brief job description:

Estio Training have an exciting new opportunity for a Service Desk Analyst Apprentice with Maple Technology, an IT Service Provider, based in Moorgate, London.

Job Description:

We are looking for somebody to join the support team and progress through their apprenticeship into being a fully self-starting IT Service Desk technician. Qualities we value are professionalism, interpersonal skills, excellent spoken and written communication skills, attention to detail, a drive to succeed, and most of all a genuine passion for IT and working in IT.

Your duties and responsibilities in this role will consist of:

• Responding to telephone and email requests from clients.
• Completing remote system fixes and changes.
• Administering Microsoft Cloud Services.
• Completing proactive system checks and maintenance.
• 1stline support – take and action support calls/emails using the helpdesk.
• Coordinating with reporter/end-user, the wider IT Service Desk team, IT Engineering and third-party entities if required.
• Developing core troubleshooting skills across a range of technology.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Technical & Personal Skills Required:

• Genuine passionate for technology.
• Excellent communication skills.
• Willingness to learn.
• Commitment to the completion of the apprentice program.
• Desire to learn.
• The ability to use your own initiative, be curious and to work unsupervised as required.
• Accuracy and attention to detail with an ability to work at pace.
• Enjoys working as part of a high performing team to achieve a common goal with a can-do attitude.
• A calm and professional manner with a flexible and adaptable approach to work.
• Ability to remain calm in a fast paced and stressful environment.
• Ability to prioritise workload.
• Ability to learn new systems quickly.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician