Service Desk Analyst

Service Desk Analyst (Inside IR35)

The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its website at https://www.gov.uk/government/organisations/cabinet-office

As a Service Desk Analyst, your main responsibilities will be:

• To work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary
• To track all incidents and service requests, prioritising as necessary and resolving within agreed timescales
• Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base
• Build, manage, support, asset track and maintain all associated hardware devices.

You’ll have relevant experience in:

• Windows and Mac experience
• Experience of working in a Service Desk environment
• Have experience in explaining technical issues to technical and non technical people, using and understanding new and emerging technologies to support this.
• Active Security Clearance (SC) is required for this position or you will need to be eligible for SC.

Disability confident

As a member of the disability confident scheme, The Cabinet Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

Cabinet Office guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, wewill interview the best candidates from within that group.

If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

(For roles Inside IR35 please include below paragraph and delete this line)

In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.

Please be aware that this role can only be worked within the UK and not Overseas.