Service Manager

Central is currently recruiting for a female only Service Manager to work in the Clapham area. The service is a 24 hour 16 - 18 bed therapeutic support & accommodation service for women who have experienced homelessness and severe and multiple disadvantage.

The successful candidate will be required to work 35 hours per week, working across Monday - Friday, 9AM - 5PM. You may be required to work the occasional late night and weekend. Cover is required for approximately 3 months. The pay rate for this role is £22.75 per hour, with £3.89 holiday pay, totalling £26.64 per hour.

In this position, you will be expected to:

• Manage, support, coach and develop a high-performing multi-disciplinary team of 9 full time staff members
• Provide confident, compassionate and proactive leadership - encouraging the team to reflect, learn and continuously improve
• Deputise for the Director of Services where required
• Ensure the effective day-to-day delivery of a person-led, psychologically, gender and culturally informed supported housing provision, ensuring best practice in service delivery.  
• Support the team to provide a high-quality 24-hour wrap-around therapeutic support service
• Ensure the operational compliance of policies and procedures related to health and safety in supported housing.
• Work in partnership with other departments to ensure the smooth and effective running of all services.  
• Attend relevant external networks, sharing information and knowledge, promoting best practice and innovation.  
• Develop and build partnerships across the sector to enhance service provision 
• Ensure the team meets core service outcomes, regulatory and funding requirements, including internal quality assurance standards for supported housing. 
• Monitor, evaluate and report upon the team's work, using both quantitative and qualitative data collection and analysis.  
• Ensure compliance with policies and procedures aligned with regulatory standards.  
• Manage the service's annual budget including forecasting and ensuring value for money.  
• Support the submission of funding bids and tenders; lead the submission of smaller bids and participate in other fundraising activities as required
• Participate in the out of hours on call rota; 1 week in every 6 (additional allowance is payable)

To apply for this role, you must have:  

• Management experience and knowledge & understanding of the causes of homelessness and the needs of women experiencing homelessness and multiple disadvantage 
• Strong knowledge of leading and meeting the regulatory standards of a 24-hour wrap-around supported housing accommodation 
• Strong knowledge and experience of delivering psychological, gender, and culturally informed approaches to support women with interconnecting needs
• Experience in developing people, through managing, coaching, and motivating the team and addressing difficult staffing situations constructively and fairly 
• Ability to lead teams through meaningful change and enable a strength-based and solution-focus to overcome challenges experienced 
• Experience in consistently maintaining quality assurance standards, meeting requirements of funders, and local and national regulatory standards and landlord and housing management performance targets
• Experience in managing and responding to safeguarding concerns, risks and risk mitigation with ability to ensure the team's compliance in line with policies and procedures
• Experience in setting and managing a budget 
• Ability to deliver high standards in performance management and reporting through monitoring & evaluation and continuously improve service provision
• Strong skills in data input, review and report writing (including good IT skills)

Please note; this role is female only. Gender is considered to be a genuine occupational requirement - Equality Act 2010

Candidates must confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible.

Further requirements:

In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:

• Current valid right to work in the UK
• Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
• A fully enhanced DBS registered on the DBS update service or willingness to apply for one through Central (at a cost of £50)
• Employment or education history to cover the last 5 years which can be verified through the referencing process

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.

*Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position.