Address
Form of work
SalaryThursday 04 April 2024
Salary Range
£71,825 - £84,500
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
JOB TITLE: Product Owner - Customer Data Services Lab
LOCATION(S): Bristol
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
Our Mission
We're on a journey to build the bank of the future, and we need your help. We’re continuing our extensive data transformation programme, redefining what a bank is from the inside out. Become part of our diverse team where you’ll impact the lives of more than 26 million customers through brands including Lloyds Bank, Halifax, Bank of Scotland, and Scottish Widows.
Why we’re doing this?
We're committed to Help Britain Prosper and become the best bank for customers. As part of this, we're redefining our data and digital capabilities, providing customers with personalised, simpler, continuous interactions across online, mobile and branches. Our digital platforms (public website, mobile & tablet app, and internet banking website) are where the majority of customer and colleague interactions with the bank take place. They are becoming increasingly sophisticated with the introduction of public API's, growing numbers of devices to access them from and evolving operating systems.
Job Description
The Team
In the Customer Data Services (CDS) Lab, we have an opportunity to join the team at the heart of the Bank’s data strategy, where Customer Data is owned and provided across the Group via APIs and strategic streaming technology to enable customer journeys across all the core channels - Internet Banking, Telephony and Branch.
CDS prides itself on providing a collaborative environment where’s everyone opinion is valued and crowdsourcing ideas to ensure we identify the right solution whatever the challenge. We provide data services to stakeholders across the Bank from integrating new Insurance Pensions & Investment (IP&I) systems into OCIS, to enabling the latest Mobile App functionality through providing access to our APIs.
As a Product Owner in the CDS Lab, you'll have the opportunity and responsibility to engage and collaborate with those stakeholders giving you a truly cross-Divisional perspective on Group Data change roadmaps and strategy.
The CDS Lab resides in the Data & Machine Learning Platform (D&ML). We provide and maintain all the personal and non-personal Customer party Data for the Bank. There are ~40 million+ customer records on our customer applications and we thereby provide a critical enabling service to the Group as we support ~14+ Critical Business Processes across the Bank from logon to payments.
The services we provide include mastery of data and holder of customer single source of truth (includes managing customer data architecture, write and read customer data, integrate new customer data via mergers & acquisitions and data quality across the data lifecycle), provide subscription to customer APIs for processes to access customer data, match & merge data, source and provide reference data and remediate data to resolve data quality issues. We're the customer domain owner for personal data and applications such as OCIS, and we service and maintain the non-personal data and applications such as COM CMD for the Bank. We also source and supply a range of internal and external reference data to the Group. We service all divisions across the Bank including Retail, Commercial, Insurance & Wealth, Enterprise Data and Digital Platforms as well as internal divisions such as Finance, Risk, Tax.
We're currently on a journey to progressively modernise our Customer Data technology estate and are building out our public cloud technologies and capabilities, which is the new Customer Data Platform. This will be the strategic customer Group data solution and asset for the Bank that will used by all divisions and cross-functional areas. This new platform is being built on public cloud technology and will involve several modern technology components including inbound data streaming services, a new customer database, new system of insight as well as customer APIs and outbound streaming services. The platform will also need the ability to stream data from on -prem systems and applications. A key offering from this new platform will be Customer Data Products and Analytical Customer Data Products to the different divisions across the Group. The role will work closely with the Foundational Data Products Lab in DML, which is overseeing the delivery of all the Enterprise Data products / services to the Group.
Our team is looking for a hardworking and adaptable Product Owner. A technical leader with data domain expertise, a growth mind-set, and a dedication to leading change. As Product Owner for the Lab, you'll realise value for customers and stakeholders by ensuring that teams are working on the right priorities, achieved by fostering collaborative, empowered teams and nurturing them to take ownership of the relevant outcomes. We want our Product Owners to stimulate innovation whilst mitigating risk, conducting data driven test and learn activities.
What You’ll Do
- Work together with your Lead Engineering counterpart in a 'two-in-a-box' model to jointly lead the product team providing a great value proposition to your stakeholders from across the company.
- Lead agile multi-disciplinary teams by blending both deep domain and technical expertise across a number of component and feature teams who build, deploy, and maintain capabilities and services enabling earlier value release for our customers.
- Within the framing of a reference architecture and strategy, work with business areas and engineering to set the product direction and roadmap for the product and services.
- Engage with senior business leaders to understand long-term strategic data challenges.
- Meet the needs of customers related to a range of products and services, defining Business Value Goals that resonate with your data stakeholders.
- Articulate a Product Vision and Roadmap to take your stakeholders on the journey.
- Be an advocate for the client within the Lab working in a cross-disciplinary team, delivering exciting customer driven solutions and high-quality software.
- Work alongside multiple divisions in an agile environment dealing with backlogs and delivering use cases for the various business units as well as working on software orientated products/projects.
- Continuously show and prove the value of the team’s outcomes.
- Take responsibility to formally grow capabilities within the data business, while personally investing in the growth of own and others' capabilities elsewhere in the organisation through mentoring and other informal methods.
- Take responsibility for developing and delivering change management plans and achieving outcomes that support the organisation's overall strategy.
- Be part of the broader Data & Machine Learning Product Owner community driving and supporting initiatives
- Hire and grow delivery talent as well as coaching and mentoring colleagues to enable them to reach their full potential.
- Play a key role in the transformation of data and its migration from legacy to Google cloud.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A variety of wellbeing initiatives and generous parental leave policies
Want to hear more?
Working from home is supported and encouraged as part of our hybrid model (2 days in the office). We're also supportive of flexible and alternative working patterns so let us know what might work for you...
As a leading employer we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process.
Ready to start growing with purpose? Apply today!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
