Lab Product Owner - Commercial Lending Servicing

End Date
Monday 25 March 2024
Salary Range
£101,932 - £119,920
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
We’re on a mission to build the bank of the future, and we need your help to do it. In the Commercial Lending Platform we're redefining what a bank is from the inside out. Our technology, culture, and our mind-set’s changing to craft a true technology-led organisation.
We’re creating exciting opportunities within the Core Lending Products lab to improve customer experiences for years to come. With our business evolving to more modern flexible and agile ways of working, we are seeking driven, dynamic and innovative individuals to join us on this journey.
Working alongside our partners across Business and Commercial Banking (BCB) will put you at the heart of the digitisation and transformation agenda from small one person businesses to our largest corporate clients.
We’re looking for an experienced Lead Product Owner who is passionate, inspiring and customer-obsessed, ensuring that the team are always focused on the priorities that will deliver the best outcomes for our customers and colleagues.
Job Description
JOB TITLE: Lab Product Owner - Commercial Lending Servicing
LOCATION: Bristol
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About this opportunity
The Product Owner is the “value maximiser” within the Lab, ensuring that the team are always focused on the priorities that will deliver the best outcomes for our customers and colleagues.
You'll be responsible for leading & shaping a robust and curious team to enhance and deliver products and services to transform the end-to-end customer journey, while also actively promoting new ways of working and maintaining an inclusive culture.
You'll be responsible for shaping fully transformed Business and Commercial Banking(BCB) lending journeys, whilst delivering value on current journeys. This will be in close collaboration with business partners, architects and engineers and the feature teams.
About us
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What you’ll need

• Iterative shaping and delivery of E2E client journeys, incorporate client and colleague feedback into the team’s work, with a laser eye focus on outcomes & how colleagues and clients are valuing the new features
  
• Prioritise boldly, balancing the needs of customers, team members and risk
  
• Build a great team environment, act as a beacon for recruitment, build team effectiveness and capability, retain and grow great talent
  
• Manage a product backlog, creating features, epics and user stories that describe and define what we want to achieve in making our journeys easy for our colleagues and customers
  
• Champion the introduction of Platform 2.0, using new data sets, time to value metrics and dashboards, tooling, method and agile ways of working
  
• Work with engineering colleagues to ensure the non-functional elements of products are considered e.g. performance, scalability, usability, extensibility, ease to maintain and configure, ease of integration.
  
• Ensure all decisions are made within a sound risk framework - Control By Design. Maximise the safe delegation of authority and empowerment to individuals in the team in line with Group appetite.
  
• You’ll support delivery with the long-term vision and strategy for the products, business outcomes and journeys and will inspire others on the journey to achieve this strategy.
  
• Finally, you’ll balance priorities across creation of features that drive value, that deliver technical improvements and enablers to improve colleague performance and resilience
  

What experience do you need to apply for this role?

• Inspiring leader, a problem solver with a passion for creating outstanding colleague and customer experiences
  
• Strong commercial acumen: data driven and analytical, ensuring solutions meet both colleague and customer needs, and creates financial and shareholder value
  
• Detailed knowledge and understanding of the different Commercial and Business Banking Lending products, propositions and through the lifecycle lending.
  
• Good comprehension of the Excess Management and Arrears process
  
• Proven knowledge of the underlying benchmark rates and different interest calculation methodologies applied, notably overnight risk-free-rates e.g. SONIA, SOFR versus BoE base rate
  
• Understanding of the regulatory environment, being responsible for governance and ensuring compliance of the overall product within a Commercial Loan servicing context
  
• Deep Technical knowledge of the Commercial Lending architecture, Loan Servicing specific infrastructure, and technology platform’s functional capabilities
  
• Experienced at managing third party suppliers, issue resolution and negotiation including working with a SaaS engagement model
  
• Aligned to group data strategy and under the producer/consumer model, detailed knowledge of the Commercial Loan data product, data controls and data lineage is advantageous
  

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
  
• An annual bonus award, subject to Group performance
  
• Share schemes including free shares
  
• Benefits you can adapt to your lifestyle, such as discounted shopping
  
• 30 days’ holiday, with bank holidays on top
  
• A range of wellbeing initiatives and generous parental leave policies
  

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.