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Form of work
SalaryAs part of a well-known European Food Group, this business is dedicated to adding real value for their customers. Their team of experienced and reliable experts are passionate about building lasting partnerships with their retail customers, both in the UK and throughout Europe
About the Technical Support & Quality Assistant job
The purpose of your role will be to obtain and report consumer/customer quality data to drive improvements for the customer. You will also support the Technical Manager whilst maintaining databases and driving continuous improvement.
Key tasks
- Management of KPI data (customer complaints and online reviews) to ensure fully up to date and accurate.
- Completion of the Technical KPI reports (both internal and external).
- Completion of Technical Board and FIIN reports.
- Champion product quality and drive the customer experience quality action plan.
- Manage customer complaints, support investigation and provide responses to customers.
- Log depot rejections and drive quality improvements in line with issues raised.
About You
- Background in a food manufacturing environment.
- IT competent including Excel, Word, Email and PowerPoint.
- Excellent verbal, written and communication skills.
- High attention to detail with awareness of Technical and Technical systems.
- Self-motivated and able to develop an excellent knowledge of products.
More details
The Technical Support & Quality Assistant job is based in South Yorkshire and is paying £25,000 according to your experience.
The job includes an excellent opportunity for growth and development.
The working hours are Monday top Friday, 8.30am - 5.00pm.
