Telesales Manager

TELESALES MANAGER
Our team in London currently has an opening for a Telesales Manager
About the role:
To deliver annual EBITDA targets through the effective Leadership of the Kluman & Balter Telesales team by delivering sustainable growth in target markets. Drive business development through growing sales into the existing and potential customer base.
Provide clear Leadership to the Kluman & Balter Telesales team that ensures continued people development leading to the delivery of business goals.
As the Telesales Manager, it will be your responsibility to:
Manage the Kluman & Balter Telesales Team with direct accountability for all telesales colleagues and ensure continued people development and clear succession plans.
Lead the Kluman & Balter Telesales team through setting clear direction supported by clear people goals that are reviewed frequently
Manages regular reviews on progress against plan/target and build clear action plans to address variances
Build a culture of continuous improvement through effective annual appraisals and ongoing coaching and mentoring
Build collaborative working relationships with key stakeholders across Sales, Technical, Supply Chain and Finance
Management of business plans that grow the business in its target markets resulting in increased EBITDA
Drives cashflow through effective internal management of customers to ensure cash collection and payment to terms is optimised
Responsible for annual Budgets and quarterly and monthly Forecasts to ensure the business is holding the right stock levels
Effective internal management of customer requirements through overseeing the management of up to date customer call lists, EDI, and tele-selling to ensure Kluman & Balter captures daily/weekly customer requirements
Through a thorough understanding of the bakery ingredients market uses a wide range of tools/ techniques to analyse the bakery market to develop appropriate business plans that ensures customer growth
Ensures effective internal management of existing customer base including order capture, margin management, customer upselling, customer trials, service levels and complaint resolution
Manages the returns and credit note process to ensure the correct oversight and governance is applied to customer administration
Works closely with K&B External sales team and the A1 Cakes sales and development teams to continually grow the business through aligned, focused product and customer development
Works with Legal & key stakeholders to complete or adapt standard contract documentation to convert business needs into robust contracts with customers
Any other duties deemed appropriate for this role from time to time
You should have:
Previous experience in the bakery ingredient market
Extensive experience of managing a Telesales team
Proven experience of increasing targets
Confidence in working with key internal stakeholders
INTERESTED?
We look forward receiving your application.
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.