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SalaryA fantastic opportunity has emerged for an Estate Services Officer/Caretaker to join one of Adecco's most improved public sector housing clients in a full time (35 hours per week, Monday to Friday) temporary role, initially for 3 months (although with every possibility of an extension should the assignment go well).
Our client is based in North-East London and a Car Driver/Owner is required for this role. You will have responsibility for delivering and overseeing the day to day services including building maintenance, cleaning, maintenance of communal areas and monitoring CCTV. Through regular inspections and overseeing the work of contractors, you will ensure that health and safety requirements are met.
Having a visible presence on site and as an ambassador for the company, you will build relationships with residents and other stakeholders, supporting them with any issues or concerns raised. It is a customer focussed role, underpinned by our client's values of Respect, Passion, Pride and Trust, to improve customer satisfaction and neighbourhood's attractiveness, cleanliness and safety.
Key elements of this role include:
- Being highly visible and accessible within the neighbourhoods.
- Being customer centred, welcoming new residents to their neighbourhoods and ensuring that information is made available on a range of local services and the use of fixtures in their homes e.g., boilers/stopcocks. Meeting contractors on site to give access.
- Offering a comprehensive set of neighbourhood's services e.g. basic maintenance, changing light bulbs, rotation of bins either directly or in conjunction with contractors in line with the needs of the neighbourhood.
- Carrying out regular neighbourhood inspections in line with the programme set out, such as checking cleaning and gardening meets the required standards.
- Dealing with matters arising from inspections promptly, either directly or referring/escalating to the appropriate department within the organisation, or with 3rd parties.
- Monitoring cleaning and gardening services, check cctv systems, lifts, check and test communal lightings, rotate communal bins, and litter pick. Undertake visual weekly safety checks on playground equipment where applicable. Recording your findings on the housing management system database.
- Raising requests for repairs on communal areas as necessary, and pre and post inspection of work/repairs.
- Carrying out general maintenance including replacing communal light bulbs, minor repairs of communal fixtures and equipment, resetting timers, checks on dry riser inlets/outlets, reporting defects where necessary and reporting all items requiring expert attention or replacement.
- Working closely with customers and colleagues in other teams and making recommendations for estate improvements.
- Liaising with local authority partners and other stakeholders to ensure the better delivery of services to customers.
- Ensuring contractors deliver local services to the standard agreed. Signing off invoices in line with the agreed charges/ budgets and in line with company policies and procedures.
- Working with colleagues and other agencies to develop anti-social behaviour action plans especially where they impact on communal areas. Remove or arrange for the removal of graffiti. Investigate the unauthorised dumping of rubbish by customers or visitors and take actions as necessary, including direct contact with the offender. Undertake emergency cleaning and the prompt clearance of ice and snow.
- Ensuring that customers and staff's health and safety issues are reported and actioned as soon as possible. Minimise potential safety hazards by carrying out regular site safety inspections, taking photographs of any violations, maintaining records, logging actions and reporting breaches to line manager and compliance manager as appropriate.
- Supporting customers during significant loss of service such as loss of water, heating, electricity, and lifts etc, including out of hours. Acting as a key/fob holder for buildings and emergency contact. Programme fobs and cut and issue communal keys for customers and contractors.
- Accurately record all customer contacts and actions on the customer service management system & Kypera.
- Taking ownership and responsibility for any service-related complaints/queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times.
Please note, our client is keen to interview as soon as possible (preferably early April 2024) so applicants will ideally be immediately available or on a short notice period (1-2 weeks).
A DBS is also required, and the candidate must have a valid UK Driver's Licence and vehicle because the properties being managed are in 3 different boroughs i.e., Hackney, Waltham Forest and Tower Hamlets (although the majority of the properties are in Hackney).
